Senior Salesforce Administrator

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Senior Salesforce Engineer is responsible for providing quality and professional system support to Sovos employees by maintaining and implementing solutions in Salesforce and other integrated applications. This role will work as part of the Business Applications team, collaborating closely with various departments including sales, customer support, finance, and technology to execute new improvements, features, functionalities, and processes within the company. An ideal candidate would be comfortable translating business needs into actionable solutions.

More specifically, you will:

• Support a global deployment of multiple internal applications with 1500+ users spanning across multiple functional areas (sales, customer support, product development, etc.)
• Work with business users and other team members to gather requirements for enhancements and translate business needs into technical design
• Develop new and maintain existing functionality within internal applications including custom objects, custom fields, formulas, workflows, page layouts, validation rules, assignment rules, analytics, roles, profiles, and security
• Support Salesforce CPQ, customizations, and a product catalog of 3000+ active SKUs
• Work with Apex programming, controllers, triggers, configuration, Visualforce, batch processes, Lightning, and SOQL
• Develop, test, document, and maintain solutions, integrations, and data migration elements of a Salesforce implementation
• Document and communicate all changes made to the system for reference
• Work within sandbox environments and follow a release schedule to maintain system integrity
• Utilize ticket tracking system to document results of problem resolution sessions
• Demonstrate a high degree of self-awareness and commitment to personal development and learning
• Work with cross-functional teams to recommend and deliver technological solutions aligned with business requirements
• Contribute to the full project lifecycle, from requirements gathering to delivery
• Interact effectively with teammates, colleagues, and customers
• Support Salesforce Community to ensure customer access
• Support tools integrated with the Salesforce platform such as NetSuite, Marketo, CloudCoach, DocuSign, Gainsight, and more

What We Need From You

• Fluency in English (Advanced level)
• Salesforce Certified Platform Administrator I and II
• Salesforce Certified CPQ Administrator
• 4+ years of experience as a Salesforce administrator
• 2+ years of experience as a Salesforce developer
• Experience building, customizing, and maintaining digital experience sites
• Strong verbal and written communication skills, adept at explaining complex technical concepts and sharing knowledge with diverse audiences
• AI-first mindset with a passion for leveraging technology and automation tools to drive efficiency
• Ability to interact effectively with teammates, colleagues, and customers
• Ability to comprehend and communicate complex concepts
• Ability to concentrate, analyze, and resolve complex problems
• Nice to have: A programming background using one or more languages such as APEX, Visualforce, Javascript, Typescript, Python, etc.
• Experience with NetSuite, Marketo, CloudCoach, DocuSign a plus
• Experience with CI/CD tools a plus
• Some off-hour responsibilities may be required
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Flexible Time-Off
• Comprehensive Health benefits
• Meal Vouchers to assist with food expenses
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Virtual English Club through Rosetta Stone, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.