What you will do:
• Develop detailed project plans to execute work and manage change controls.
• Manage and coordinate project work using project management tools and systems to ensure all tasks are completed on time and within scope.
• Monitor project progress and provide regular updates to stakeholders for all projects in flights owned by stakeholders.
• Ensure data integrity and consistency within the Salesforce platform and other tools.
• Develop reports, dashboards and new data constructs as needed in Salesforce platform to extract data and insights for decision-making.
• Use project data to track project-related activities, managing customer data, and generate reports.
• Perform risk management to minimize disruption and delays.
• Create and maintain dashboards and reports using appropriate tools.
• Measure project performance using appropriate tools and techniques.
• Analyze complex datasets to extract meaningful insights and trends.
• Provide actionable insights to support decision-making processes.
- Assist in managing and optimizing service workflows to enhance operational efficiency.
• Collect and analyze feedback to continuously improve processes.
• Be comfortable working within healthcare environments, understanding the unique challenges and requirements of a regulated industry.
• Maintain confidentiality and adhere to all healthcare regulations and compliance standards.
• Salesforce Architecture: Deep knowledge of Salesforce data model design, custom objects, relationships, and platform security/sharing architecture.
• Automation: Strong proficiency with Salesforce Flows (and familiarity with Process Builder/legacy automation) to design efficient, scalable business processes.
• Integration: Demonstrated experience integrating Salesforce with external applications via REST/SOAP APIs and/or middleware platforms
• Reporting & Analytics: Advanced skill in building Salesforce reports and dashboards; experience with additional BI tools (e.g., Tableau CRM) a plus.
• Incident/Service Management: Familiarity with Service Cloud incident management objects (Cases, Entitlements, Omni-Channel, Knowledge) and ITIL/ITSM concepts.
• Development Skills: Working knowledge of Apex, Lightning Web Components (LWC), and SOQL/SOSL; Visualforce familiarity a plus.
• Testing: Strong discipline in unit and integration testing - Apex test classes, meaningful coverage.
• Maintenance & Simplification: Proven track record maintaining and refactoring existing Salesforce implementations, reducing technical debt, and simplifying platform design safely without disrupting the business.
• Certifications: Salesforce Administrator certification would be nice to have; Platform Developer I/II, Application Architect, or Service Cloud Consultant certification strongly preferred.
Skills Required
- 7–10 years of hands-on Salesforce experience
- Experience with Salesforce solution architecture, configuration, and platform administration
- Deep knowledge of Salesforce data models, custom objects, relationships, and security/sharing architecture
- Strong proficiency with Salesforce Flows and familiarity with Process Builder or legacy automation
- Experience integrating Salesforce with external applications using REST APIs, SOAP APIs, or middleware
- Advanced Salesforce reporting and dashboard development skills
- Familiarity with Service Cloud Cases, Entitlements, Omni-Channel, Knowledge, and ITIL/ITSM concepts
- Working knowledge of Apex, Lightning Web Components, SOQL, and SOSL
- Strong unit and integration testing discipline, including Apex test classes and meaningful coverage
- Experience maintaining and refactoring Salesforce implementations, reducing technical debt, and simplifying platform design
- Experience developing project plans, managing change controls, monitoring progress, and managing project risks
- Experience analyzing complex datasets and creating actionable insights
- Ability to work within healthcare environments and follow healthcare regulations, compliance standards, and confidentiality requirements
- Salesforce Administrator certification
- Salesforce Platform Developer I or II, Application Architect, or Service Cloud Consultant certification
- Experience with Tableau CRM
- Familiarity with Visualforce
What We Do
RapidAI is the global leader in using AI to combat life-threatening vascular and neurovascular conditions. Leading the next evolution of clinical decision-making and patient workflow, RapidAI is empowering physicians to make faster decisions for better patient outcomes. Based on intelligence gained from over 5 million scans in more than 2,000 hospitals in over 60 countries, the Rapid® platform transforms care coordination, offering care teams a level of patient visibility never before possible. RapidAI — where AI meets patient care.
