📌 Position: Senior Salesforce Developer
Location: Remote from LATAM
Contract Type: Full-time vendor (Contract directly with In All Media)
Time Zone Alignment: US Central Time (CT) overlap (6+ hours)
🧭 About In All Media
In All Media is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.
Contract Details: This is a 100% remote contractor position open to talent anywhere in LATAM. Your contract and engagement will be directly managed with In All Media.
🚀 Project Overview
This engagement focuses on modernizing, scaling, and maintaining an enterprise Salesforce Service Cloud environment. The core objective is to deliver high-impact business functionality, build modular interface components, enhance overall system performance, and establish robust third-party API integrations to support core business processes.
🔍 Key Responsibilities
- Custom Development & Component Architecture: Design, build, and maintain scalable custom solutions using Apex and Lightning frameworks, leveraging Lightning Web Components (LWC) as the primary development standard while supporting legacy Aura and Visualforce components.
- Service Cloud & Lead Routing Automation: Develop and optimize Salesforce Service Cloud solutions, focusing on advanced Omni-Channel features including presence management, agent capacity rules, and automated work routing architectures.
- API & System Integrations: Build and maintain fault-tolerant, high-throughput integrations connecting Salesforce with external enterprise platforms using Salesforce REST APIs, Bulk APIs, and Metadata APIs.
- Third-Party & Telephony Ecosystems: Integrate third-party SaaS applications, AppExchange packages, and Computer Telephony Integration (CTI) / digital messaging frameworks into the core CRM.
- Agile Execution & Delivery: Independently execute technical tasks within active Agile/Scrum delivery sprints, conducting thorough unit testing and participating in cross-functional technical alignment.
💡 Must-Have Skills
- Experience Level: 5+ years of hands-on professional experience in Salesforce backend and frontend development within enterprise ecosystems.
- Core Development Stack: Demonstrated mastery of Apex (Triggers, Controllers, Batch/Async Apex) and Lightning Web Components (LWC).
- Salesforce Service Cloud Expertise: Deep practical experience configuring and customizing Service Cloud features, specifically Omni-Channel routing logic, capacity models, and presence configurations.
- API & Data Integrations: Proven track record building direct integrations with external platforms utilizing Salesforce REST APIs, Bulk APIs, and Metadata APIs.
- Legacy Component Support: Working knowledge of Aura components and Visualforce pages for legacy code maintenance and refactoring.
- Agile Delivery: Familiarity with Agile software development methodologies, sprint planning, and task execution tracking in tools like JIRA.
🌟 Nice-to-Have Skills
- Telephony & CTI Integrations: Experience integrating Computer Telephony Integration (CTI), VoIP, or digital messaging platforms into Salesforce.
- Salesforce Platform Certifications: Salesforce Certified Platform Developer I/II, Service Cloud Consultant, or JavaScript Developer I.
- Governor Limit Optimization: Experience designing asynchronous queue pipelines, rate-limiting algorithms, and bulkified triggers to navigate Salesforce governor limits under heavy payload volumes.
🌐 Time Zone & Collaboration This role requires a minimum overlap of 6 hours with US Central Time (CT) business hours during a standard 8-hour workday to collaborate effectively with distributed engineering teams.
💬 Language All interviews, technical documentation, daily team syncs, and operational communications will be conducted in English.
Skills Required
- 5+ years of hands-on professional experience in Salesforce backend and frontend development within enterprise ecosystems
- Expertise in Apex, including triggers, controllers, batch Apex, and asynchronous Apex
- Expertise in Lightning Web Components (LWC)
- Practical experience configuring and customizing Salesforce Service Cloud, including Omni-Channel routing logic, capacity models, and presence configurations
- Experience building integrations using Salesforce REST APIs, Bulk APIs, and Metadata APIs
- Working knowledge of Aura components and Visualforce pages for legacy maintenance and refactoring
- Familiarity with Agile software development, sprint planning, and task tracking tools such as JIRA
- Ability to work remotely from LATAM with at least six hours of overlap with US Central Time
- Professional English proficiency for interviews, documentation, team syncs, and communications
- Experience with CTI, VoIP, or digital messaging integrations
- Salesforce Platform Developer I or II, Service Cloud Consultant, or JavaScript Developer I certification
- Experience optimizing Salesforce governor limits using asynchronous pipelines, rate limiting, and bulkified triggers
What We Do
In All Media is a cutting-edge technology and innovation consulting organization, facilitating digital transformation in multiple industries. We have partnered with top-tier organizations such as NBCUniversal, Sony DADC, Aclara Technologies, and Dun & Bradstreet, among other leading companies worldwide. In All Media harnesses the collaborative synergy of all our international talent pool using Agile methodologies, to deliver excellence efficiently and with the utmost quality. At In All Media, we believe in diversity and autonomy. Our new model brings together a global managed community, with experts guiding and managing talented engineers; working to bring together the best talent in the world, regardless of where they are. We are not only evolving in terms of technology, but also in terms of In All Media as a re-imagined technology consultancy in step with the Fourth Industrial Revolution. Our community of 200+ experts and engineers are very motivated by different challenges in their field, and apply continuous learning to stay ahead of the curve in their expertise on new developments and innovative technologies. Our delivery model is based on Agile, On-site, and Near Shore capabilities to maximize team integration and provide the best value to our clients. We partner holistically with our clients in the co-creation of services and products, and follow streamlined Agile processes throughout. This makes In All Media a truly global company driven by a community of dedicated, talented individuals self-organizing into multi-disciplinary teams, producing the best possible output for our world-class clients. We're hiring! Email us your CV: [email protected] Contact Us: [email protected]
