About the role:
Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact, expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.
We are looking for a high-performing Senior Salesforce Business Analyst to support the Lead to Contract Portfolio Owner. As part of the Blackbaud IT Revenue Enablement team, this Analyst is required to analyze, transform and ultimately resolve the business problems to further enable the various parts of Blackbaud to function efficiently and the company to meet their goals.
What you’ll be doing:
Develop, design and communicate existing processes. Incorporate business, system and data flows. Include key metrics that support both areas of efficiency and inefficiency
Design and document scalable solutions using Salesforce Sales Cloud and CPQ, including custom objects, flows, validation rules, and automation.
Collaborate with developers and architects to define technical requirements and ensure alignment with business goals.
Create and maintain detailed process maps, data flow diagrams, and technical documentation to support system enhancements and integrations
Lead requirements gathering sessions and translate business needs into detailed user stories and acceptance criteria
Conduct impact analysis for proposed changes and ensure data integrity across systems.
Participate in solution design reviews and provide technical guidance to ensure best practices are followed.
Support UAT, deployment planning, and post-implementation validation.
Stay current with Salesforce releases, platform capabilities, and industry trends; proactively recommend improvements.
Contribute to the Salesforce roadmap and long-term platform strategy in collaboration with the Portfolio Owner
What we’ll want you to have:
5+ years of experience as a Salesforce Business Analyst with hands-on involvement in technical solutioning and platform configuration.
Deep understanding of Salesforce Sales Cloud and CPQ (Agentforce Revenue Management a plus), including declarative tools (Flows, Process Builder, Validation Rules) and data model design.
Strong understanding or experience with process definition methodologies
Highly proficiency with Microsoft Visio and/or other modeling tools, as well as Azure Dev Ops (ADO)
History and knowledge of data analysis to support proposed process definition, monitor adherence, and communicate performance results
Salesforce certifications such as Business Analyst Certification, Certified Administrator, Certified Advanced Administrator, or Certified Sales/Service Cloud Consultant preferred.
A history of progressive responsibilities in the administration of information systems
Knowledge of Agile and Scrum methodologies, a plus if related to its application in the Scaled Agile Framework (SAFe).
Six Sigma Green Belt Certification preferred
Able to work flexible hours as required by business priorities
Ability to deliver work which meets all minimum standards of quality, security and operability.
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube
Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 5+ years of experience as a Salesforce Business Analyst
- Deep understanding of Salesforce Sales Cloud and CPQ
- Highly proficiency with Microsoft Visio and/or other modeling tools
- Salesforce certifications preferred
- Knowledge of Agile and Scrum methodologies
- Six Sigma Green Belt Certification preferred
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
Gallery
