Location: Arlington, VA (Onsite – 5 days/week in the office
Salary: $85,000 - $100,000 annually
Reports to: Salesforce Platform Manager
About the Role:
The Mercatus Center at George Mason University is seeking a Senior Salesforce Administrator to support the day-to-day administration, maintenance, and improvement of our Salesforce platform. This hands-on technical role will work closely with our Junior Salesforce Administrator on daily support and with the Salesforce Platform Manager and Solution Architect on larger technical initiatives.
Specific Duties:
- Administers and maintains Salesforce, including users, permissions, security, objects, fields, record types, Lightning pages, and platform configuration.
- Triages and resolves support tickets, troubleshoots complex issues, and provides technical guidance to the Junior Salesforce Administrator.
- Designs, builds, tests, and maintains Salesforce solutions using Flow, validation rules, formulas, and other declarative tools.
- Gathers requirements and translates business needs into maintainable Salesforce solutions.
- Manages data quality and maintenance; builds and maintains reports and dashboards.
- Supports Salesforce integrations and connected applications, including Certinia, DocuSign, Box, Quorum, Marketing Cloud, Zapier, Fundraise Up, FormAssembly, Formstack, and DonorSearch.
- Documents configurations, automations, integrations, and support procedures.
Required Qualifications:
- Bachelor’s degree or equivalent combination of education, training, and work experience.
- 3+ years of hands-on Salesforce administration experience.
- Salesforce Certified Platform Administrator plus at least one additional Salesforce certification.
- Strong technical knowledge of Salesforce, including Flow, security, data models, declarative automation, reporting, and data management.
- Experience with Salesforce NPSP or familiarity with nonprofit fundraising and donor data models.
- Experience troubleshooting complex issues, supporting integrations, and translating business requirements into technical solutions.
- Strong problem-solving, prioritization, documentation, and communication skills.
Preferred Qualifications:
- Hands-on experience administering Salesforce NPSP and/or Certinia.
- Experience with Salesforce testing, deployments, release management, and change management.
- Demonstrated curiosity and commitment to continuous learning and Salesforce best practices.
How to Apply
Please submit your cover letter and resume. Your cover letter should indicate your interest in the Mercatus Center's mission.
About the Mercatus Center
The Mercatus Center at George Mason University is where top classical liberal scholars solve real-world challenges. Grounded in the tradition of market-oriented thinking and classical liberal ideas, we equip high-agency talent to apply bold ideas that shape institutions, inform policy, and help people flourish.
Employee Benefits Review
Salary is competitive and will be commensurate with experience. In addition, Mercatus provides excellent benefits to all individual employees, including full health and dental coverage, unlimited paid time off, long-term disability and life insurance, a 403(b) retirement savings program, parking/travel benefits, and twelve free credits per year at George Mason University.
EEO Statement
The Mercatus Center is an equal employment opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sex, age, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.
E-Verify
The Mercatus Center participates in E-Verify. Upon hire, Mercatus will provide the U.S. Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization.
Skills Required
- Bachelor's degree or equivalent combination of education, training, and work experience
- 3+ years of hands-on Salesforce administration experience
- Salesforce Certified Platform Administrator certification plus at least one additional Salesforce certification
- Strong technical knowledge of Salesforce, including Flow, security, data models, declarative automation, reporting, and data management
- Experience with Salesforce NPSP or familiarity with nonprofit fundraising and donor data models
- Experience troubleshooting complex issues, supporting integrations, and translating business requirements into technical solutions
- Strong problem-solving, prioritization, documentation, and communication skills
- Hands-on experience administering Salesforce NPSP and/or Certinia
- Experience with Salesforce testing, deployments, release management, and change management
- Curiosity and commitment to continuous learning and Salesforce best practices
What We Do
The Mercatus Center at George Mason University is a university-based research center that bridges the gap between academic research and real-world problems. Its mission is to advance knowledge about how markets work to improve people's lives through education, talent development, research, and policymaker outreach. The center focuses on generating understanding of institutions that affect the freedom to prosper and finding sustainable solutions to society's most pressing challenges.
