Senior Salesforce Administrator

Who we are:
We are a full-service agency & content studio dedicated to helping companies thrive through strategy, creativity, technology services, and human talent. We combine the latest technologies with innovative thinking to create outstanding digital solutions for our clients.

Job purpose:
We are looking for a Senior Salesforce Administrator with a strong technical expertise and a strategic mindset to lead advanced CRM initiatives. This role will ensure the stability, scalability, and security of our Salesforce platforms while mentoring junior talent and collaborating with cross-functional teams to align tech solutions with business goals.

Job details:

• Location: 100% remote (open to candidates in Nicaragua, Costa Rica, Honduras, El Salvador, Guatemala, Argentina and Peru)
• Schedule: Monday to Friday, 8:00 AM - 5:00 PM (Costa Rica time zone)
• Job Type: Full-time contractor position, initial 3-month contract
• Language Proficiency: Spanish advanced and B2+ English level (reading, writing, and speaking)
• Availability: Immediate availability preferred
  

Key Responsibilities:

• Configure, manage, and optimize complex Salesforce environments (Sales Cloud, Service Cloud).
• Design and maintain advanced flows, multi-object automation, and robust error handling.
• Manage deployment processes using tools such as Change Sets, Git, and Copado.
• Oversee data integrations and large-scale data migrations with accuracy and efficiency.
• Implement Salesforce security best practices (SSO, MFA, encryption, role hierarchy).
• Troubleshoot and resolve complex system issues, collaborating closely with technical teams.
• Conduct high-level reviews of Apex code for troubleshooting and analysis (no coding required).
• Document technical configurations and standard operating procedures clearly and effectively.
• Mentor junior and mid-level administrators to support continuous team growth.
• Partner with clients to align Salesforce solutions with business objectives.

Required academic background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Active Salesforce certifications: Administrator and either App Builder, Sales Cloud, or Service Cloud.
• Additional certification in Advanced Administrator is a strong plus.

Required skills and experience:

• 4+ years of hands-on experience as a Salesforce Administrator in enterprise environments, Advanced Administrator, Sales Cloud, or Service Cloud.
• Experienced in managing advanced flows, multi-step cross-object automation, and error handling.
• Proficient in troubleshooting complex system issues and conducting high-level reviews of Apex code.
• Deep knowledge of Sales Cloud and/or Service Cloud, including advanced configuration and process optimization for large user bases.
• Solid understanding of Apex code architecture, with the ability to perform code-level debugging, testing support, and collaborate with developers to ensure scalable customizations.
• Skilled in data management operations, including large-scale data migrations and integrations.
• Knowledgeable in Salesforce security best practices, including SSO, MFA, and encryption.
• Track record of leading successful Salesforce upgrades, system migrations, and platform extensions across business units.
• Experience with deployment management tools such as Copado, Gearset, or Git, and version control best practices.
• Familiarity with CI/CD pipelines, DevOps practices, and Salesforce DX is highly desirable.
• Strong understanding of agile methodologies (Scrum, Kanban) and ability to operate effectively within fast-paced, cross-functional, and remote-first teams.

• Excellent communication and stakeholder management skills, with the ability to translate technical constraints into business value.
  
  

Nice to have:

• Experience with Salesforce performance optimization.
• Additional Salesforce certifications such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or other role-specific credentials.
• Familiarity with other CRM platforms or integration tools.
  

Core competencies:

• Ownership & accountability: Takes full responsibility for outcomes and consistently delivers solutions.
• Collaborates: Works effectively with cross-functional teams and values team contributions.
• Quality-driven: Maintains high standards in deliverables, with attention to detail.
• Proactivity: Anticipates potential issues and proactively proposes improvements.
• Growth mindset: Seeks continuous learning and adapts to evolving business needs.
  

How to apply:
Submit your updated resume highlighting your Salesforce experience, certifications, and relevant projects.