The Role
Lead the design and optimization of Salesforce solutions, overseeing implementation, managing integrations, and ensuring data integrity across the organization.
Summary Generated by Built In
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
We are seeking a highly experienced and strategic Senior Salesforce Administrator to lead the design, implementation, and optimization of our enterprise-wide Salesforce ecosystem. This role goes beyond day-to-day administration and requires deep expertise in architecting scalable solutions, managing cross-cloud integrations, and driving platform adoption across departments.
Key Responsibilities:
- Serve as the Salesforce platform owner, overseeing architecture, governance, and roadmap planning across all Salesforce clouds (Sales, Service, Marketing, Experience, etc.).
- Lead the end-to-end implementation of Salesforce from the ground up, including requirements gathering, solution design, data migration, and user enablement.
- Design and implement complex automation using Flow, Apex, and Process Builder to streamline business processes.
- Collaborate with executive stakeholders to align Salesforce capabilities with strategic business goals.
- Extremely hands-on and works closely with third-party vendors to implement Salesforce solutions, while owning long-term support and maintenance post-deployment.
- Oversee data architecture and governance, ensuring data integrity, compliance (e.g., GDPR, PCI, PII), and security.
- Evaluate and integrate third-party applications from the AppExchange and custom-built solutions.
- Stay current with Salesforce releases and proactively implement new features that drive business value.
- Develop and maintain comprehensive documentation, including architecture diagrams, process flows, and training materials.
- Other duties as assigned
Qualifications
- 5+ years of hands-on Salesforce administration experience, including full lifecycle implementations.
- Salesforce Administrator Certification (ADM 201) and at least one advanced certification (e.g., Advanced Admin, Platform App Builder, or Architect track).
- Proven experience leading cross-functional Salesforce projects and managing stakeholder expectations.
- Deep understanding of Salesforce data model, security model, and integration patterns.
- Experience with Salesforce Einstein (Salesforce AI) for predictive analytics, automation, and AI-driven insights.
- ERP integration experience, preferably with NetSuite, including data mapping, synchronization, and workflow automation.
- Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
Preferred Qualifications
- Experience with Salesforce Marketing Cloud, Service Cloud, and Experience Cloud.
- Familiarity with tools such as Tableau CRM, Boomi, Celigo and Zendesk.
- Experience working in Agile environments and using DevOps tools like Gearset or Copado.
- Background in enterprise IT, with knowledge of system architecture, APIs, and middleware.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Top Skills
Apex
Boomi
Celigo
Flow
Process Builder
Salesforce
Tableau Crm
Zendesk
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The Company
What We Do
The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.
