Senior Salesforce Administrator

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Global Business Systems team

We’re a fast-growing business built on a foundation of cutting-edge technology and our Global Business Systems team are the sharp minds and steady hands keeping us running smoothly and making sure we’re always one step ahead.

Whether you’re keeping user’s technology up to date, using analytics to solve complex business problems, or digitising processes to improve the ways we work, our technology specialists are the forward-thinking experts keeping the engine of our continued success running - and the success of our clients too.

If you’re a tech-savvy critical thinker with big ambitions and a passion to make an impact, you’ll discover not just a fulfilling career, but the opportunity to redefine the world of LegalTech.

What you'll do

In this newly created Senior Salesforce Administrator role, you'll work closely with stakeholders across Sales, Marketing, Customer Success, and IT to own everything related to Salesforce Administration in Australia. You'll optimise LEAP's Salesforce suite which includes Sales Cloud, Service Cloud and Experience Cloud to ensure high performance, data integrity, and smooth integration with other business systems. LEAP is a complex, global and expanding organisation and your role sits in the Sydney Headquarters - you'll work with the latest technologies and have exposure to projects that support global platform effectiveness.

To make this happen, you will;

• Design, build, and implement Salesforce enhancements including custom objects, workflows, validation rules, flows, reports, and dashboards.
• Lead Salesforce integration with other business systems such as marketing automation (e.g. HubSpot, Pardot), ERP, and customer service platforms.
• Manage user setup, roles, profiles, permissions, and licenses across multiple teams and geographies.
• Maintain system security and integrity, ensuring adherence to best practices and data compliance standards.
• Monitor system performance, usage, and data quality; recommend and implement improvements.
• Stay up to date on Salesforce platform releases and leverage new features to improve business processes.
• Collaborate with cross-functional teams to gather business requirements and translate them into effective technical solutions.

What you'll bring

You’ll have a minimum of 5 years of hands-on experience as a Salesforce Administrator, along with the following:

• Proven experience with Salesforce Lightning, Flow Builder, and declarative automation tools.
• In-depth knowledge of Sales Cloud, Service Cloud, and related Salesforce functionality.
• Experience with third-party integrations and tools such as HubSpot, DocuSign, Conga, or similar platforms.
• Experience working in fast-paced, SaaS or technology-driven environments.
• Salesforce Administrator Certification.

You are the type of person who

• Has the ability to think out of the box - not all our tasks are standard so neither are the solutions
• Has a positive attitude - things might not always go as expected but we maintain optimism and win, nonetheless
• Is clear and concise in your verbal and written communication
• Is a team player - we reach our goals together and help each other to succeed.
• Has a passion for keeping up with the latest trends and best practices

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application

Why join LEAP?

• Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Well-funded and global. LEAP is the leading provider of Legal Practice Productivity Solutions across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland and New Zealand. We're part of ATI – one of the largest international LegalTech companies.
• Flexible and hybrid working. We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.
• Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your interests lie. We're not afraid to pivot based on market conditions - you will always have the opportunity to stay ahead of the curve and do your best work here.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being - enjoy an additional paid wellbeing day every year, free gym membership, corporate dental plan and monthly massages in the office. We'll throw in a catered lunch and breakfast every week too. Oh and an on-site barista.