Senior Salesforce Administrator

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of high-value, record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. We're seeking engineers to utilize advanced technology in agile settings, with a focus on improving the customer experience for every collector.

Internal Platforms: Our dynamic Internal Platform team builds and maintains a robust and scalable platform that underpins Collectors’ engineering teams by providing IT, Networking, CloudOps, DevOps, Database, and QA best practices in turn enabling rapid, secure and stable application delivery

Role Overview:

We’re looking for a forward-thinking Senior Salesforce Administrator to join our team and drive the evolution of our customer experience infrastructure. You’ll be at the forefront of rolling out cutting-edge Salesforce features that redefine how we serve and support our customers.

You will be reporting directly to the Staff Engineering Manager, NetSuite. This is a hybrid position, and will work 2-3 days onsite from our Santa Ana, CA or Jersey City, NJ office location.

What You’ll Do:

In this pivotal role, you will architect and implement best-in-class Salesforce Service Cloud features that directly improve the efficiency and effectiveness of our Customer Care organization. Your work will unlock faster resolutions, smarter automation, and more personalized support experiences for customers around the globe.

You’ll be responsible for:

• Leading the deployment of Omni-Channel Routing to ensure the right agent gets the right case at the right time.
• Rolling out and optimizing AI-powered chatbots to deliver instant answers and seamless handoffs.
• Launching a robust, intuitive Help Center that empowers customers to self-serve with ease.
• Driving adoption of Salesforce Einstein AI features to streamline case management, surface insights, and improve agent productivity.
• Partnering cross-functionally with Support, Product, and Engineering to scale impact across teams.

Who You Are: 

• 5+ years of experience as a Salesforce Administrator or similar role
• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).
  • Salesforce Administrator certification preferred; Advanced Admin or additional Salesforce certifications are a plus.
• Experience improving Salesforce functionality in a system that serves as a central hub for operations, partnering with cross-functional teams—e.g. Customer Care, Accounting, Sales, and Finance—to streamline workflows and drive efficiency.
• Excellent communication skills to provide training, user support, and best practice recommendations.
• Proven ability to translate complex processes into clear documentation and communicate effectively to executive leadership
• Familiarity of DevOps tools, including experience collaborating with teams using Copado.
• Familiarity with Software Development Lifecycle

Salary Range: The salary range for this position is $122,087 - $161,460. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.