Senior Salesforce Administrator

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.  

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. 

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! 

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

WHAT YOU’LL D

The Salesforce Administrator at Duck Creek Technologies is responsible for managing and optimizing the Salesforce environment, with a focus on integrating platforms such as Workato, Mulesoft, Boomi, and similar tools. This role involves addressing complex integration challenges, ensuring seamless connectivity across systems, and supporting business operations. The Associate Manager collaborates with cross-functional teams to provide technical expertise and creative solutions that align with company objectives. Using advanced knowledge and problem-solving skills, this position drives efficiency and enhances the overall functionality of Salesforce integrations.

Job Description

• Administer and maintain the Salesforce platform, ensuring optimal performance and alignment with departmental objectives.
• Design and implement Salesforce solutions that address complex business requirements and contribute to operational efficiency.
• Manage and configure Salesforce integrations with platforms like Workato, Mulesoft, Boomi, etc., to enhance system functionality.
• Collaborate with cross-functional teams to gather requirements and provide creative, effective solutions to meet business needs.
• Analyze and resolve complex Salesforce-related issues, exercising judgment in selecting the best approach to achieve results.
• Oversee and ensure the integrity of data management tasks, including data imports, cleansing, and maintenance.
• Monitor Salesforce security settings, user permissions, and ensure compliance with organizational standards and policies.
• Conduct regular system audits, identifying areas for improvement and preparing for Salesforce upgrades to ensure smooth transitions.
• Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations.
• Stay informed of Salesforce updates and new features, evaluating and implementing relevant changes that align with business objectives.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
• Mission: To empower insurers to reimagine the future of insurance
• Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Core Employee:

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​
• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​
• Accountability: Willingness to accept responsibility for your actions and work​; ability to set and achieve meaningful outcomes for oneself
• Adaptability: ​Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued​
• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others​
• Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

WHAT YOU’VE DONE

QUALIFICATIONS/REQUIREMENTS

Education and Work Experience:

• High School Diploma or GED equivalent
• 4+ years of experience as a Salesforce Administrator.
• Proven experience with integration platforms such as Workato, Mulesoft, Boomi, or similar.
• Salesforce Administrator Certification.

• Bachelor’s degree in computer science, Information Technology, or a related field or equivalent year of experience
• Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
• Experience in a global software company or similar industry.
• Familiarity with Agile methodologies.

Knowledge, Skills, Abilities & Behaviors:

• Strong understanding of Salesforce architecture and best practices.
• Proficiency in integration platforms like Workato, Mulesoft, Boomi, etc.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong communication and interpersonal skills.
• Detail-oriented with a focus on accuracy and quality.
• Ability to work independently and as part of a team.
• Proficiency in data management and data analysis.
• Knowledge of Salesforce security and compliance standards.
• Ability to create and maintain detailed technical documentation.
• Strong organizational and time management skills.
• Ability to train and support end-users effectively.
• Familiarity with Agile project management.
• Commitment to continuous learning and professional development.
• Ability to adapt to a fast-paced and dynamic work environment.

Other Requirements:

Travel:  [X] 0-10%             [] 11-25%              [] 26-50%           [] 51-75%             [] 76-100%

Special Work Hours: None

Work Authorization: Must be legally authorized to work in the country of the job location

Physical Requirements: [X] Sedentary Work                  [] Light Work

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

WHAT WE STAND FOR 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. 

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

#LI-Remote

#LI-JJ1