Recognized as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
Reporting to the Global Salesforce Lead, the Senior Salesforce Administrator will enhance the capabilities of our Salesforce platform by focusing on hands-on customization, data management, troubleshooting, and automation. This role is critical in optimizing business processes and improving system functionality to support organizational success.
As a Senior Salesforce Administrator you will:
- Administer, configure, and maintain Salesforce and Account Engagement (Pardot) environments, ensuring data integrity, system performance, and scalability.
- Provide daily user support, troubleshoot issues, and implement solutions.
- Develop and maintain Salesforce automation tools, including Flows, to improve processes.
- Customize Salesforce objects, fields, page layouts, reports, and dashboards to align with our needs.
- Manage security settings, user roles, profiles, sharing rules, and permission sets to ensure data access across teams.
- Stay updated with Salesforce releases, features, and best practices. Test and implement new features, offering post-implementation support to users.
- Oversee third-party integrations, including APIs, AppExchange applications, and custom solutions, ensuring seamless functionality between Salesforce and other systems (e.g., marketing automation, finance tools).
- Collaborate with internal departments to identify gaps and implement solutions that enhance Salesforce functionality.
- 3-5 years as a Salesforce Administrator, with expertise in Sales Cloud, Account Engagement (Pardot), and Conga.
- Proficient in Salesforce configuration (Flows, Lightning Experience, formula fields).
- Certifications: Salesforce Administrator (ADM 201) required; Advanced Administrator (ADM 211) and Salesforce Platform App Builder are a plus.
- Experience with data management (Data Loader, Workbench) and deployment tools (Gearset).
- Familiarity with AppExchange tools, third-party integrations, and Salesforce security models.
- Experience with Salesforce CPQ and Certinia is an advantage.
- Experience communicating, expressing ideas, collaborating with diverse teams, and building trusting relationships across all organizational levels.
- Experience identifying challenges, proposing applicable solutions, and implementing improvements to achieve impactful results.
- Health insurance with Care for you and your dependants
- Provident Fund
- Group personal accident policy
- Leave entitlements
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognize that a diverse workforce is stronger workforce.
Top Skills
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
