Senior Salesforce Administrator

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.

Welcome to Bosch

Job Description

• Be the go-to expert for all things related to Service Cloud Solutions within the
Salesforce ecosystem.
• Configure and optimize Service Cloud components, including work orders, service
appointments, scheduling, and dispatching.
• Collaborate with stakeholders to define and implement Service Cloud best
practices and ensure alignment with business processes.
• Troubleshoot and resolve complex Service Cloud -related issues and provide
technical guidance.
• Provide training and support to Salesforce users, ensuring they can effectively use
the platform and Service Cloud features.
• Stay current with Salesforce updates, releases, and best practices.
• Customize Salesforce fields, page layouts, record types, searching, list views,
queues, reports, and dashboards
• Maintain security such as user accounts, mobile user accounts, sharing rules, user
roles, user profiles, field level security, content folder rights, groups, list view rights
• Maintain overall system configuration and adhere to change control protocols
• Ensure that documentation as per processes, policies, application configuration,
and help related materials are maintained and up to date
• Manage the Salesforce ORG to ensure data integrity, security, and daily basic
audits
• Manage mass imports and exports of data
• Provide high quality support via ticket system
• Help with deployments (in a GitHub environment via the use of Visual Studio Code)
and work with the team towards continuous integration.
• Provide high-quality support to users with tasks and problem-solving technical
inquiries via ticket system and email.
• User creation, deactivation, and login assistance.
• Support End Users to clean, manipulate, and update data, using Excel, SOQL,
Import Wizard and Workbench.
• Support End Users to create and update reports and dashboards following best
practices.
• Customization of declarative components such as fields, page layouts, list views
and queues, while adhering to change control protocols.
• Ensure compliance with data security, privacy, and regulatory
requirements.

Qualifications

• Bachelor’s degree in a relevant field.
• Fluent in English, with strong verbal communication skills required. Proficiency in additional languages, particularly German, is a plus.
• Strong analytical skills with expertise in business process development and problem-solving.
• Minimum of 24 months of experience as a Salesforce Administrator.
• Salesforce.com Admin (ADM201) certification required; App Builder certification is advantageous.
• Salesforce Service Cloud Consultant certification or equivalent experience is a plus.
• Solid understanding of logical constructions in problem-solving code syntax and formula creation.
• Proficient with data manipulation tools and techniques (Data Loader, Workbench, Excel, Plug-Ins).
• Well-versed in agile methodologies and processes.
• Demonstrated capability in troubleshooting and resolving system issues.
• In-depth knowledge of CRM best practices, Salesforce objects, and their interrelationships.
• Experience in managing change requests and evaluating the necessary efforts.
• Familiarity with Salesforce data management, including data storage and compliance with governmental limits.
• Experience in configuration auditing to ensure Salesforce systems meet required quality standards.
• Proven ability to create and maintain clear, concise documentation.
• Extensive experience in designing complex Flows.
• Competency in creating Approval Processes and Validation Rules.
• Strong problem-solving abilities with a capacity to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Familiarity with VS Code and DevOps Centre is a plus.