We’re looking for a Senior Salesforce Administrator to help us build and maintain effective, scalable solutions and integrations in Salesforce. You’ll collaborate with stakeholders throughout the organization, using technology to solve problems, improve processes and make everyone’s workday better. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in Canada or the US. In this role, you will report to the Manager, Business Technology
WHAT YOU’LL DO:
- Review requirements, design, build and maintain solutions in Salesforce using declarative and programmatic methods
- Create, manage and own integrations between Salesforce and 3rd party tools (eg. Netsuite, Zendesk)
- Implement complex product and pricing strategies in Salesforce CPQ, and simplify existing CPQ structure
- Identify, create and present pros and cons of solution options to our internal clients and solicit feedback
- Audit and document existing processes and technical designs, and identify areas for improvement
- Resolve support issues for our Business Technology support queue
- Provide technical mentorship and guidance to junior team members
- Manage and provide support for other sales tools such as LeanData, Gong and SalesLoft
- Distill complex technical solutions into layman’s terms and communicate these to stakeholders
- Work within a team of System Admins, Developers and Product Managers to deliver high-quality service to our internal customers
WHAT YOU’LL NEED:
- 5-8 years of experience in a Salesforce Administrator role and Technical/Business degree or a combination of equivalent education and experience
- Certifications:
- Salesforce Certified Administrator (must)
- Salesforce Sales Cloud Consultant (preferred)
- Salesforce Service Cloud Consultant (preferred)
- Experience integrating Salesforce with 3rd party tools
- Using native integrations and also via ETLs
- Ability to clearly explain integration concepts such as APIs, OAuth and SAML
- Experience configuring and optimizing CPQ software (ideally Salesforce CPQ)
- Experience with declarative development in SFDC (eg. workflow rules, Process Builders, Lightning Flow)
- Experience developing solutions in Apex (nice to have)
- Ability to understand Apex code, and suggest enhancement
- Ability to review and absorb existing process and implementations to suggest improvements based on priority and value to business
- Skilled at analyzing and managing the processes and timelines necessary to get work accomplished
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AK1
Canada Pay Range For This Role
$82,300—$115,300 CAD
US Pay Range For This Role
$95,400—$133,600 USD
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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