The Role
Manage and support Salesforce CRM and Pardot for global users, including L2 support, user and license administration, platform configuration, marketing automation, data management, integrations, campaign execution, troubleshooting, training, documentation, and continuous improvement. The role configures Salesforce flows, reports, dashboards, validation rules, and approval processes while optimizing lead lifecycle management and Salesforce-Pardot synchronization.
Summary Generated by Built In
As a Senior Salesforce Account Engagement (Pardot) Administrator, you will manage and support the Salesforce CRM and Pardot platform for a global user base. The role includes L2 support, advanced configuration, marketing automation support, user management, issue resolution, and continuous improvement of platform capabilities. You will act as a subject matter expert, ensuring best practices, platform efficiency, and alignment between Sales and Marketing business needs.
Job Description:
Key Accountabilities
- Provide L2 support for Salesforce CRM and Account Engagement (Pardot) platforms.
- Support user queries and deliver training on Salesforce and Pardot functionalities.
- Manage user and license administration including setup, deactivation, roles, profiles, permission sets, sharing settings, and Pardot user access.
- Handle data migrations, data loading requests, and marketing data management activities.
- Support integrations between Salesforce, Pardot, and external/downstream systems.
- Configure and maintain Pardot assets including Engagement Studio programs, automation rules, dynamic lists, completion actions, forms, landing pages, and email templates.
- Monitor and troubleshoot Salesforce-Pardot sync issues and ensure proper lead lifecycle management.
- Support campaign execution, lead nurturing, scoring/grading models, and campaign reporting.
- Stay up to date with Salesforce and Pardot releases and evaluate new features.
- Execute Salesforce configuration changes including flows, approval processes, layouts, record types, dashboards, reports, and validation rules.
- Identify underutilized platform features and collaborate with product owners for backlog prioritization.
- Establish best practices, maintain documentation, and suggest continuous improvements.
Professional Knowledge/Skills
- 5+ years of experience as a Salesforce Administrator.
- 3+ years of experience with Salesforce Account Engagement (Pardot).
- Certified Salesforce Administrator.
- Salesforce Account Engagement Specialist certification is preferred.
- Excellent communication and stakeholder management skills.
- Strong hands-on experience with Salesforce Flows and automation tools.
- Experience with Engagement Studio, Automation Rules, Dynamic Lists, and Completion Actions.
- Knowledge of lead management lifecycle and marketing automation best practices.
- Experience with Salesforce-Pardot integrations and troubleshooting sync issues.
- Experience working in a global organization.
- Strong problem-solving and analytical skills.
- Self-motivated and able to work independently and in teams
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentSkills Required
- 5+ years of experience as a Salesforce Administrator
- 3+ years of experience with Salesforce Account Engagement (Pardot)
- Certified Salesforce Administrator
- Salesforce Account Engagement Specialist certification
- Excellent communication and stakeholder management skills
- Strong hands-on experience with Salesforce Flows and automation tools
- Experience with Engagement Studio, Automation Rules, Dynamic Lists, and Completion Actions
- Knowledge of lead management lifecycle and marketing automation best practices
- Experience with Salesforce-Pardot integrations and troubleshooting synchronization issues
- Experience working in a global organization
- Strong problem-solving and analytical skills
- Ability to work independently and in teams
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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The Company
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
