You will
- Own core platform configuration: custom objects, fields, page layouts, record types, roles, profiles, permission sets, sharing rules, queues, and assignment/territory rules
- Build and maintain scalable automation with Flow (record-triggered, scheduled, screen flows), approval processes, and declarative tools; deprecate legacy Workflow/Process Builder
- Design data model enhancements and guardrails that support sales, service, and quoting processes with minimal technical debt
- Manage user lifecycle, license optimization, access reviews, and platform security (FLS, org-wide defaults, session/security settings, audit, Shield a plus)
- Lead environment strategy and release management: sandboxes, change control, release notes, and post-release validation
- Ensure data quality and stewardship in partnership with business teams: deduplication, validation rules, imports, ETL workflows, backup/restore, and retention policies aligned to compliance requirements
- Partner with integration engineers on connected systems (e.g., ERP, marketing automation, data warehouse, CPQ); maintain connected apps, named credentials, and integration user standards
- Support Service Cloud capabilities (e.g., case management, email-to-case, omni-channel, SLAs/entitlements, knowledge), Sales Cloud (lead management, opportunity process, forecasting, territory management) and Marketing Cloud (marketing automations, data alignment)
- Drive governance and a Salesforce Center of Excellence: standards, documentation, architecture reviews, change advisory board participation, and platform roadmap
- Provide Tier 2/3 support, proactive org health monitoring, and capacity planning; triage issues and root-cause problems
- Create training materials and deliver enablement sessions to boost adoption and process excellence
- Mentor junior admins and serve as a subject-matter expert for business partners and product owners
- Uphold compliance with SOX, GDPR/CCPA, and internal IT controls including segregation of duties and change management
What it takes
- Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent practical experience
- Salesforce Certified Administrator
- 5–7+ years of hands-on Salesforce administration experience, including at least 2 years in a senior or lead capacity
- Deep expertise with Sales Cloud and Service Cloud; practical experience with Marketing Cloud, CPQ and/or Experience Cloud strongly preferred
- Mastery of Flow and declarative automation patterns; strong understanding of when to use declarative vs. programmatic solutions
- Working knowledge of Apex/SOQL and Lightning Web Components concepts sufficient to collaborate with developers and debug end-to-end processes
- Proven release management experience using DevOps Center or comparable tools (e.g., SFDX, Git, Gearset/Copado) and a solid sandbox strategy
- Strong data management skills: imports, dedupe, ETL, validation, and data governance in a complex, integrated environment
- Experience with enterprise integrations (e.g., MuleSoft, Boomi, custom APIs) and AppExchange solutions (e.g., DocuSign, Conga, LeanData) is a plus
- Comfortable operating in an Agile/Scrum framework with backlog management and clear user stories/acceptance criteria
- Exceptional stakeholder management, communication, and documentation skills; able to translate business needs into scalable solutions
Knowledge, Skills, and Abilities:
- Systems thinking and solution architecture within the admin toolkit
- Change management and user adoption
- Analytical problem-solving and root-cause analysis
- Attention to detail and data accuracy
- Coaching and cross-functional collaboration
- Salesforce Certified Advanced Administrator
- Platform App Builder
- Sales Cloud Consultant and/or Service Cloud Consultant
- CPQ Specialist (nice to have)
- Marketing Cloud Account Engagement (Pardot) Specialist (nice to have)
Protolabs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protolabs and has not been reviewed or approved by Protolabs.
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Healthcare Strength — Medical, dental, and vision options are broadly available and described as good to excellent. Additional protections like short- and long-term disability and life insurance bolster the overall package.
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Leave & Time Off Breadth — A starting PTO allotment plus paid holidays, along with added wellness and volunteer time, is emphasized, with some roles noting PTO growth over tenure. Paid caregiver leave appears in postings and supports flexibility for life events.
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Retirement Support — A 401(k) with company match and immediate vesting is offered, supporting long-term savings. This foundation is frequently cited alongside core financial benefits as a strong element of total rewards.
Protolabs Insights
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What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle. 3D Printing Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time. CNC Machining We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market. Sheet Metal Fabrication Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing. Injection Molding Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
