About the Role:
As a Senior Sales Support Specialist, you will be a key player in enhancing our sales operations through advanced support tasks. You will contribute significantly to team goals by managing critical sales data, streamlining administrative processes, and providing valuable insights to support our sales efforts. Your work will help optimize the efficiency and effectiveness of our sales team.
Responsibilities:
• Manage complex sales order processing and tracking.
• Develop and update detailed customer quotes and proposals.
• Maintain and analyze comprehensive sales performance metrics.
• Conduct more advanced product training sessions for sales staff.
• Prepare high-quality sales documentation and presentations.
• Update and manage intricate customer database records.
• Organize and lead sales meetings and strategy sessions.
• Provide robust customer service support and issue resolution.
• Generate detailed sales analytics reports and insights.
• Coordinate large-scale sales events and campaigns.
Skills:
• Advanced Order Management: Expertise in handling complex sales orders.
• Customer Relations: Proficiency in resolving customer issues.
• Data Analysis: Ability to analyze and interpret sales data.
• Training Facilitation: Skills in leading comprehensive training activities.
• Documentation: Capability to create detailed and high-quality sales documents.
• CRM Mastery: In-depth knowledge of CRM tools and functionalities.
• Presentation Skills: Strong skills in creating and delivering presentations.
• Problem-Solving: Advanced skills in troubleshooting and resolving issues.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
