Senior Sales Support Associate

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Maintains direct client contact and relationship management responsibilities. Responsible for providing support to National Account Managers and customers.

Major Tasks, Responsibilities, and Key Accountabilities

• Works with internal customers and a variety of sales teams to facilitate the expansion of the Company's services.

• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.

• Responds promptly and resolves all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.

• Proactively identifies and drives service level and revenue generating improvements for assigned customers.

• Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support.

• Daily execution of all customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).

• Provides KPI updates to National Account Managers and Leadership.

• Shares sales leads with Program Managers.

Nature and Scope

• May modify processes to resolve situations.

• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.

• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

• Deliver exceptional customer service to support the sales organization, ensuring prompt and professional handling of compensation and commission-related inquiries.

• Maintain a strong working knowledge of Microsoft Office, with a focus on Excel for commission-related cost analysis, data reporting, and performance tracking.

• Handle confidential and sensitive information with discretion and integrity.

• Collaborate effectively in a team-oriented environment, contributing to shared goals and supporting cross-functional initiatives.

• Develop, generate, and distribute reports to assist with sales performance analysis and decision-making.

• Thrive under tight deadlines, demonstrating a proactive, “whatever it takes” attitude to meet business needs.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.