Job Purpose
Retain market share and maintain consistent good relationship.
Ensure TAT of 24 hours for every service call. Provide the best technology to ensure seamless merchant support for settlements / Support.
Introduction of any product to your merchant base.
Develop and maintain ongoing merchant relationships with merchants.
Attend all customer inquiries, investigate complaints, identify and recommend improvements to existing processes and procedure to maximize sales and service level within a highly competitive marketplace.
Create awareness and enhance card acceptance of the various card products, merchant education.
To independently manage sensitive and higher‑value merchant portfolios, ensure sustained profitability and relationship quality, and handle complex issues and escalations, while driving performance outcomes, supporting operational excellence, and contributing to portfolio growth and retention.
Enhance the profitability of the merchant portfolio through periodic performance analysis, education, training, and quality servicing.
Provide market / competitor intelligence and customer feedback for formulating sales strategies and tactics.
Provide high level of customer service, Including the consolidation and development of existing customer base analysis and consultation at a professional level.
Ensure adherence to NI standards of professional and ethical conduct.
adherence to internal reporting requirements.
Ensuring the delivery of a first-class relationship management service to all accounts within the portfolio.
Meet all quantitative and qualitative performance standards.
Ensuring the delivery of a first-class relationship management service to all accounts within the portfolio.
Holistic segment management responsibility (financial, performance, measurement, reporting, people etc.).
Develop and demonstrate solid understanding of different merchant segments and their sales channels to improve RM performance across the key account team.
Work with marketing to harness internal and external information and data, on an ongoing basis, to improve understanding of customers ‘buying triggers and use to develop best upsell and cross sell practices.
Build and heighten business acumen across the team to enable them to converse knowledgeably and build trust with their customers when discussing clients’ business plans.
Meet all quantitative and qualitative performance standards.
Manage internal stakeholders to ensure key account merchants receive a premier service from all functional teams.
Performance monitoring and measurement and management of issues and remedial activities.
Merchant retention and business volume growth (organic, expansion, upsell & cross sell)
Development of close, valued relationships built on trust, understanding and delivery of customer service excellence.
Prepare and keep up to date individual merchant account plans in the agreed format.
Progressively increases the number and value of exclusive contracts.
Manages sensitive and higher‑value merchant portfolios with increased complexity
Operates with minimal supervision, ensuring consistent service quality and performance
Handles complex merchant issues and escalations with effective resolution
Conducts performance analysis and maintains merchant account plans.
Provides guidance and operational support to Officers when required.
Ensures compliance with KPIs, ethical standards, and reporting requirements
Job Accountabilities
Experience/ Skills Required
Education : Bachelor Degree in Business / Management or any related field.
Experience : 4+ Years Experience
Languages : English / Arabic
Computer Skills: Excellent.
Skills & Competencies:
High level of Communication Skills.
Presentation Skills.
Empathy & Emotional Intelligence.
Public Speaking.
High level of Negotiation Skills.
Stress Management / Anger Management Skills.
High level of Customer Service Skills.
Excellent Command of Sales Skills.
Responsibilities
Skills and Competencies:
- Strategic thinking and problem-solving abilities.
- Excellent leadership and people management skills.
- Strong project management and organizational skills.
- Proficiency in _____________________________ software and technology platforms.
- Excellent communication and interpersonal skills.
- Ability to manage change and drive continuous improvement.
- Analytical and data-driven decision-making capabilities.
Working Conditions:
- Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
- Fast-paced and dynamic work environment.
Qualifications:
- Education: _____________________________.
- Experience: Minimum of _____________________________ years of experience in _____________________________, with at least _____________________________ years in a _____________________________ role focused on _____________________________ or _____________________________.
- Proven track record of _____________________________.
- Strong understanding of _____________________________.
- Experience with _____________________________.
Skills Required
- Bachelor's degree in Business, Management, or a related field
- At least 4 years of relevant experience
- Fluency in English and Arabic
- Excellent computer skills
- Strong communication, presentation, negotiation, and customer service skills
- Strategic thinking and problem-solving abilities
- Leadership and people management skills
- Project management and organizational skills
- Analytical and data-driven decision-making capabilities
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
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What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
