Senior Sales & Relationship Manager - Tokyo, JP

Seeking a passionate sales expert skilled in building strong client relationships and achieving targets. Play a crucial role in growing and nurturing our customer-centric community. If this resonates with you, we invite you to read on!

ABOUT CIC & CIC TOKYO

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.

CIC Tokyo is our first site located in Asia. Opened in October 2020 in one of the business districts of Minato-ku, CIC Tokyo is a one-of-a-kind innovation-oriented center in Japan with a total area of ​​about 6,000 square meters on the 15th and 16th floors of the Toranomon Hills Business Tower. We provide a vast workspace with the capacity to house more than 300 companies. CIC Tokyo is centered on companies that aim to grow, and communities and services that are looking to accelerate their business growth and global expansion. Because of its influence in startup and innovation scenery, CIC Tokyo has frequent visits of VIPs such as former Prime Minister Kishida, Governor Koike, and other business leaders in Japan. It is now recognized as a prestigious center of new businesses and startups by business leaders throughout the country.

Learn more about us here.

YOUR DAY-TO-DAY WORK

You'll be collaborating with Tokyo's leadership team, selling a well-regarded product and service in a new market. Your role involves enhancing CIC's visibility and reputation in Tokyo by generating leads, drawing new clients, and sustaining robust support for them once they join our space.

Additionally, you'll focus on forging ties to integrate CIC Tokyo into the local community.

Potential responsibilities will include:

• Employing innovative strategies to generate leads, aiding in efforts like broker engagement, marketing campaigns, direct outreach, and networking to attract potential clients.

• Address daily inbound inquiries by phone, email, form submission and in person.

• Using needs assessments and tours, assisting prospective clients in evaluating whether CIC is the ideal environment for starting or growing their business.

• Acting as a key figure, alongside the General Manager, in establishing external community relationships.

• Conducting tours for potential clients and informative groups, such as student bodies or visiting delegations.

• Managing a portfolio of clients and overseeing their experience at CIC. This includes adapting to their evolving business needs, like changing office space requirements, and guiding them to suitable solutions.

• Intentionally build your network of client, partner, and industry contacts to glean potential partnerships and market intelligence. Join relevant associations and selectively participate in industry events.

• Should the team expand to include a Relationship Manager, the Senior Sales & Relationship Manager will take on the role of directly supervising and mentoring them, monitoring their interactions with clients, advising on sales strategies, and confirming they achieve their objectives.

ABOUT YOU

We are seeking a senior sales professional to represent CIC to potential companies while delivering exceptional service to existing clients. This individual should have superb written and verbal communication skills, be highly organized, and demonstrate robust time management abilities. Our focus is on a professional who can adeptly handle multiple tasks with a keen eye for detail, create and maintain positive relationships with all stakeholders, and treat everyone with equal respect, fostering a welcoming and inclusive environment.

Our ideal candidate is someone with experience in business development, particularly in the real estate or shared office sector, possessing a knack for communication and building trust to support and convert prospective clients. They should have a track record of success and resilience, having learned from challenging experiences. The right person for this role works effectively independently and in a team, confidently makes informed decisions, and is always approachable and ready to assist. Moreover, they should thrive in a dynamic setting and display a natural curiosity and eagerness to learn, unafraid to ask questions when needed.

YOU HAVE

• At least 5 years of professional experience in sales and business development.

• At least 1-2 years of team management experience. 

• Either a bachelor's degree or an equivalent level of experience is required at a minimum.

• Fluency in Japanese and strong English proficiency.

• Ability to legally work in Japan. CIC is unable to sponsor visas for this role at this time.

• Proven ability to drive the sales process from start to finish

• Knowledge of how to develop client-focused, differentiated and achievable solutions

OUR OFFER

• Competitive salary, adjusted to match your experience.

• Permanent contract.

• Commuting / Transportation allowance.

• Massage session once a month.

• Allocated budget for training (customized to specific requirements of the role and organization's objectives).

Please submit your application in English. Thank you!

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. We are proud to be an equal opportunity employer.