Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
In This Role
- Own execution of complex, high-impact, cross-functional sales programs, serving as primary owner from setup through post-program analysis while ensuring accuracy, compliance, and alignment with business objectives
- Maintain accurate program logic, eligibility, rules, timelines, approvals, and data structure in Salesforce and related systems to support advanced reporting, audit readiness, and governance standards
- Manage exceptions, edge cases, and non-standard scenarios within policy guardrails, proactively identifying execution risks and implementing corrective actions to prevent downstream impact
- Act as a subject-matter expert on sales programs, policies, and enforcement standards, championing compliance and policy integrity by identifying gaps, ambiguous scenarios, and recommending improvements
- Lead investigation of complex compliance issues, escalating with context and recommended outcomes as appropriate
- Partner cross-functionally to align program requirements across teams and systems, identify constraints, document process needs, and drive scalable execution improvements
- Collaborate with leadership to clarify program intent, approval criteria, and communication standards, and with Sales Enablement on communication strategy
- Provide guidance and informal coaching to Sales Program Specialists on program setup, troubleshooting, and best practices
- Partner with Business Analytics to interpret reporting on program performance, ROI, discount exposure, margin impact, and MAP enforcement trends, translating insights into clear risks, opportunities, and recommendations for leadership
- Identify recurring issues and inefficiencies, driving scalable process and system enhancements, including supporting testing and rollouts related to program execution and compliance
- Partner with the Sales Process Specialist to update and improve SOPs for sales program execution
- Perform other duties as assigned, consistent with training and qualifications
- Uphold the Four Hands Core Values and act as a trusted partner across the organization:
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Minimum 5 years’ experience in sales operations, revenue operations, or program administration with demonstrated ownership of complex sales programs
- Bachelor’s degree in Business, Marketing, Finance or relevant work experience
- Proficient experience with Salesforce or similar CRM systems
- Strong analytical skills with experience translating data into insights and recommendations
- Excellent communication skills, with the ability to influence without authority
- Advanced attention to detail with the ability to balance accuracy and speed in high-impact environments
What We Do
Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home. Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers. Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more. Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.
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