Senior Sales Product Specialist

Job Description

Job Description

As a Sales Specialist for Zendesk you will collaborate closely with a team of Zendesk Account Executives and Solution Engineers to ensure the adoption of Quality Assurance and Workforce Management (combined as WEM) to customer support and customer experience teams. Affinity with fast evolving technology, such as AI, is crucial while a proven track record of meeting sales targets over time is a must. This role requires strong interpersonal skills as Zendesk WEM is spearheading a new cutting edge workforce engagement department within the larger Zendesk organization. 

Sales Goal Achievement:

- Take full ownership of sales quotas and proactively work towards meeting and exceeding targets.

- Collaborate closely with the sales and product teams to develop and execute strategic plans to drive revenue growth and achieve ambitious sales objectives.

Customer Engagement:

- Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align WEM solutions to their goals and overall support strategy.

- Act as a strategic advisor to provide insights on how our WEM solutions can uniquely address customer needs and collaborate to devise roadmaps aligned with their goals.

Value Selling Methodology:

- Value selling is at your core and you are able to combine a proven sales methodology with your own personality and style. 

- Collaborate with cross-functional teams to incorporate value selling best practices across our value chain.

WEM Roadmap and Feedback Loop:

- Collaborate closely with the product development team to customize our WEM solutions to meet customer requirements.

- Provide valuable feedback from customer interactions to inform continuous product enhancements.

Qualifications:

- Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree preferred.

- Proven experience in a quota-carrying sales role with a focus on Customer Support or Customer Experience solutions.

- Proven track record of successfully managing several enterprise projects simultaneously. 

- 2+ years of experience in customer service or contact center sales, or related roles in the customer experience space.

- Results-oriented with a track record of meeting or exceeding sales targets.

- In-depth knowledge of customer support or customer experience technologies and their practical application to enhance customer and agent experiences in contact centers.

- Highly interested in the development of Artificial Intelligence and its application in the customer experience field. 

- Excellent communication and interpersonal skills.

- Willingness to travel as needed.

If you have a demonstrated history of meeting sales targets, a profound comprehension of WEM technologies, and the capacity to inspire and elevate a sales team to excel in WEM sales, we strongly encourage you to submit your application.

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.