Senior Sales Product Specialist

As an AI Sales Specialist, you will be responsible for driving the growth and adoption of our full suite of AI products. In this quota-carrying overlay role, you will work alongside our Core Account Executive (AE) team, leveraging your technical expertise to prospect, demo, and close deals while delivering value-driven solutions to our customers.

Main Responsibilities

• Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory.
• Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits.

Customer Engagement

• Build and nurture strong relationships with customers, understanding their business challenges and leveraging a value-based selling methodology to align the Zendesk AI portfolio to their goals.
• Lead and support on approved AI POCs, helping customers understand the product and provide proof points where value will be seen through the adoption of AI.
• Close collaboration with the AI & core Success teams to proactively identify expansion/cross-sell opportunities through the addition of volume, higher automation rates, and/or new products.
• Support the construction of commercial modelling, provide expert guidance on a customer's usage requirements and forecasted automation rate to ensure AR potential is maximised, whilst remaining aligned to customer requirements.

AI Sales Enablement

• Act as a subject matter expert for AI solutions, empowering the sales team to excel in AI-related engagements.
• Own enablement initiatives across an assigned territory, ensuring product updates, sales plays, and market insights are continually communicated to assigned Core AEs to aid prospecting and opportunity creation/qualification.

People Skills

• A team player comfortable operating across and building long-term relationships with frontline sales teams and regional Zendesk leadership.
• Evangelist able to inspire sales teams to excel in AI, whilst remaining obsessed with demand generation and deal execution.
• The ability to work as part of a large deal pursuit team, utilizing your sales, industry, product, and communication skills to provide key insights, value-based recommendations, and guidance to ensure maximum success rate.

Product

• In-depth practical knowledge and understanding of the AI Suite portfolio, with an ability to build and present demos tailored to each customer's specific needs.
• In-depth knowledge of artificial intelligence technologies and their practical application to enhance both customer and agent experiences in contact centres.

Requirements

• Proven experience in a quota-carrying sales role.
• A focus on Conversational AI solutions or the CX space is preferable.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Willingness to travel as needed.
• Experience in an overlay AE/co-sell role is preferable.

If you have a demonstrated history of meeting sales targets, are excited by AI and the capacity to inspire and elevate a sales team to excel in AI sales, we strongly encourage you to submit your application.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.