Senior Sales Operations Specialist - Process & Strategy

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.
Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.
For over 10 years, we've built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.
One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women's initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.
We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women's empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.
We're also a great place to work. For five years in a row, we've been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!
Think you'd be a good addition to our team? Explore our available positions here. We'd love the chance to get to know you.
We are seeking a Senior Sales Operations Specialist with a passion for process optimization and collaborative problem-solving to join our team. This role will focus on enhancing sales processes, improving cross-functional alignment, and delivering data-driven insights to empower our sales teams. You will serve as the source of truth for sales processes, ensuring they are efficient, well-documented, and aligned with broader business goals. A key aspect of this role will involve close coordination with the Enterprise Applications Team-technical administrators and developers of our sales tech stack (which includes applications such as Salesforce (SFDC), Gong.io, SalesLoft, SalesNavigator, etc.)-to design and implement effective solutions.
This position requires a proactive, detail-oriented individual with expertise in Salesforce and process design best practices, and experience collaborating with technical and non-technical stakeholders.
Key Responsibilities:

• Sales Process Improvement: Analyze, optimize, and document sales and revenue processes to improve efficiency and alignment with business objectives.

• Process Ownership: Act as the source of truth for sales processes, ensuring they are up-to-date, scalable, and well-communicated.

• Cross-Functional Collaboration: Partner with finance, value delivery, enterprise applications, marketing operations, sales enablement, and other teams to ensure seamless integration and alignment of processes across the organization.

• Operationalizing Sales Strategy: Translate sales strategies into actionable, repeatable processes that drive results.

• Data Management & Mapping: Ensure accurate, timely delivery of relevant data to the right teams to support decision-making and forecasting.

• Collaboration with Enterprise Applications Team: Work closely with technical admins and developers of the sales tech stack to ensure process requirements are effectively translated into system configurations. Provide clear, well-documented process flow diagrams and collaborate on implementation plans.

• Technical Stakeholder Coordination: Partner with business systems analysts and admins to ensure technical solutions align with process improvements and business goals.

• Sales Enablement Collaboration: Work closely with the sales enablement team to train teams on new processes and ensure smooth adoption.

• Technology Expertise: Leverage Salesforce and other sales tech tools to implement best practices, maintain data integrity, and improve system efficiencies.

• Stakeholder Partnership: Serve as a trusted advisor to the sales team and sales leaders, providing solutions that enhance productivity and effectiveness.

Requirements:

• Experience: 5+ years in sales operations, revenue operations, or a related field, with a focus on process improvement and cross-functional collaboration.

• Process Expertise: Demonstrated success in process design, mapping, and optimization, with a focus on scalability and efficiency.

• Coordination Skills: Proven experience working with technical teams, including business systems analysts, Salesforce admins, and developers, to deliver aligned solutions.

• Process Documentation: Ability to create clear, detailed process flow diagrams for technical and non-technical stakeholders.

• Data-Driven: Strong ability to analyze, interpret, and communicate data to inform decisions and process improvements.

• Collaboration: Proven experience working effectively with diverse teams, including marketing, delivery, finance, and sales.

• Communication: Excellent verbal and written communication skills, with the ability to explain complex processes clearly and persuasively.

• Training & Enablement: Experience in developing and delivering training materials to ensure team alignment and adoption of new processes.

• Technical Skills: Proficiency in Salesforce (SFDC) and familiarity with other best in breed sales technologies (e.g., sales intelligence, sales and marketing automation, analytics tools).

• Soft Skills: Friendly, approachable, and easy to work with, fostering a positive and collaborative work environment.

Preferred Qualifications:

• Familiarity with change management principles and techniques.

• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).

• Experience with advanced analytics tools (e.g., Tableau, Power BI).

What We Offer:

• A collaborative, growth-oriented work environment.

• Opportunities to shape and influence the evolution of our sales operations.

• Competitive salary, benefits, and professional development resources.

If you are passionate about building scalable, efficient processes that empower teams and drive success, we want to hear from you! Apply now to be part of a team that values innovation, collaboration, and operational excellence.
Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
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Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.