Sales Excellence
📍London · Fixed-term, 12-month contract
Please note: this role requires valid right to work in the UK. We're unable to offer visa sponsorship for this position.
Team descriptionSales Excellence is a key driver of SumUp’s Telesales acquisition strategy, playing a central role in defining the channel’s direction, driving performance improvements and coordinating the initiatives needed to turn strategic priorities into measurable business results across Europe. The team works across functions and markets to continuously improve the channel’s key performance metrics, ensuring that strategic decisions translate into tangible improvements in day-to-day execution.
For the next year, this role will help drive that agenda forward while the current owner is on parental leave, taking ownership of a portfolio of initiatives focused on improving channel performance, including lead engagement, conversion, pricing compliance and new products adoption. It’s an opportunity to make a visible and immediate impact on a strategically important acquisition channel at SumUp, with clear priorities already in motion and genuine ownership over how initiatives are prioritised, implemented and translated into measurable results across markets.
What you'll do
- Monitor and analyse key Telesales funnel performance metrics across markets. Identify trends and bottlenecks, proactively drive initiatives to address performance gaps, and propose and coordinate improvement solutions.
- Take ownership of a portfolio of channel initiatives, from setting milestones and managing dependencies through to delivery and follow-up.
- Partner with Sales leadership, Online Marketing, Product, Infrastructure, Enablement, Pricing and Analytics teams to shape process and tooling changes to improve the sales experience and our commercial offer.
- Lead change management for new tools, processes and KPIs, including communications, documentation and tracking adoption.
- Maintain the channel's playbooks, operating processes and feedback loops as its single source of truth
- Partner with the Sales Leadership to shape and drive the Telesales channel strategy through quarterly planning and ongoing performance reviews, using performance insights and company-wide priorities to define direction, prioritise initiatives and continuously adapt the channel’s agenda.
What we’re looking for…
- Experience in sales operations, commercial operations or revenue operations, ideally with exposure to Telesales or inside-sales channels
- Strong track record of leading cross-functional initiatives, managing dependencies and driving execution without relying on formal authority
- Comfort using data, spreadsheets, dashboards and CRM reports (plus basic SQL) to investigate performance trends and inform decisions
- Experience designing or improving sales processes, playbooks and KPIs, with a good understanding of CRM systems and sales tooling, as well as strong change management and adoption skills
- Ability to work confidently with AI-enabled tools and automation workflows to spot opportunities and support their rollout
🌎 Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
🏥 Health matters: private health insurance, including optical and dental
🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta
💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
🛡 Peace of mind: life insurance from MetLife for 2\times your salary
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Experience in sales operations, commercial operations, or revenue operations
- Exposure to telesales or inside-sales channels
- Track record of leading cross-functional initiatives and managing dependencies
- Ability to drive execution without relying on formal authority
- Comfort using data, spreadsheets, dashboards, and CRM reports
- Basic SQL skills
- Experience designing or improving sales processes, playbooks, and KPIs
- Understanding of CRM systems and sales tooling
- Strong change management and adoption skills
- Ability to work confidently with AI-enabled tools and automation workflows
- Valid right to work in the UK
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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