As a Senior Sales Operations Manager, you will play a pivotal role in shaping and executing the compensation planning and performance design agenda for Zillow’s Enhanced Markets. This role requires deep expertise in sales operations, a strong analytical mindset, and the ability to collaborate cross-functionally to deliver scalable solutions and actionable insights that drive revenue growth and operational effectiveness. The focus is on designing, analyzing, and optimizing compensation strategies and performance measures.
Key Responsibilities:
Compensation & Performance Design
In collaboration with Sales Finance, HR, Legal, FP&A, and Sales Leadership, recommend compensation mechanics and performance measures that drive productivity and align with strategic goals.
Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives.
Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand.
Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team; collaborate with Sales Leadership to resolve compensation cases and address exceptions.
Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives.
Track performance for SPIFFs and incentives, and provide recommendations to optimize program effectiveness.
Lead audits on compensation attainment, partner network status, and process compliance to ensure accuracy and alignment with HR and legal requirements.
Support the operationalization of new sales initiatives and process improvements across the organization.
8+ years of experience in Sales Operations, Business Operations, Sales Planning, or a related field, with a proven track record of delivering results in a high-growth, matrixed environment.
Deep knowledge across multiple sales operations domains, with organization-leading specialization in areas such as compensation design, sales analytics, or performance management.
Demonstrated ability to resolve complex issues in creative and effective ways, using professional concepts and company objectives.
Strong analytical skills, with proficiency in tools such as Salesforce, Tableau, Excel, and other business intelligence platforms.
Experience working cross-functionally to drive operational excellence and strategic outcomes.
Excellent communication skills, with the ability to translate data into actionable insights and influence stakeholders at all levels.
Bachelor’s degree required; advanced degree preferred.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
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