Senior Sales Operations Coordinator

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 4,600 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include video analytics and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

We are seeking a Senior Sales Operations Coordinator to support operational excellence, system efficiency, and deal support for our EMEA & APAC sales regions. This role requires proactively identifying, testing, and proposing changes that reduce manual work, streamline workflows, and drive higher-value capacity for the sales team.

The ideal candidate is a skilled problem solver who can translate business needs into scalable solutions, support process improvement initiatives ,and contribute to measurable improvements in deal efficiency and booking accuracy.

WHAT YOU’LL DO 

• Opportunity Partnership: Support high value and complex deals through the sales process, providing operational assistance.
• Process Optimization: Assist with process improvement initiatives by identifying issues, documenting requirements, and suggesting potential enhancements for GTM Business Systems team
• Regional Operations & Ownership: Support Sales Operations activities in your region, acting as a point of contact for sales managers and helping surface local inefficiencies for global resolution.
• User Acceptance Testing: Contribute to testing new system functionality by documenting issues and feedback for the GTM Systems team prior to release
• Enablement & Documentation: Support the creation of enablement resources and documentation for process and system changes, and support rollout within their region.
• Data Integrity & Analysis: Maintain booking accuracy and data integrity across revenue systems, using reporting to highlight issues and support proposed process improvements. Support the issue funnel for your region by ensuring all bugs, process questions, and non-BAU tasks are documented. Highlight recurring issues and suggest ways to improve processes.

• After 6 Months: You are contributing effectively to your assigned region, supporting day to day sales operations and cross functional projects. You are identifying and documenting key processes or data issues that impact deal flow, and proposing improvements. Your contributions help maintain accurate bookings and support measurable improvements in deal efficiency.
• After 12 Months: You are a reliable contributor to projects and process improvement initiatives, supporting cross functional teams in optimizing workflows. Your ongoing identification of inefficiencies and suggested improvements supports sustained operational efficiency and helps reduce manual effort in sales processes, freeing up sales team capacity.

• Salesforce & CPQ Experience: Proficiency in Salesforce, including creating custom reports and dashboards, and experience in using and optimizing CPQ workflows.
• Project Management: Experience supporting cross functional projects through planning, coordination, and execution.
• Problem-Solving & Adaptability: Proven capability to quickly identify and triage complex system and process issues.
• Process Optimization Focus: Identify process inefficiencies, document issues, and suggest improvements to enhance efficiency and reduce manual effort.
• Communication & Prioritization: Exceptional verbal and written communication skills to clearly explain complex information and process changes to diverse stakeholders
• Organizational Skills: Strong organization, time management, and prioritization skills to effectively manage day to day operational responsibilities while progressing longer term initiatives and project work.
• Enablement Mindset: Experience in creating clear, consumable process documentation and training content for sales users.

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance, our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.