- Collibra is looking for an Operations Associate to join the Solutions & Services Operations team. In this highly visible role, this position will partner closely with our leaders of Customer Engineering and Professional Services on initiatives focused on driving customer success.
- The responsibilities include but are not limited to the management of operating metrics, systems design and project management as well as developing, deploying and driving best practices and processes necessary to ensure consistency, quality and maximum efficiency of the divisions.
- The Operations Associate will report into our Director of Solutions & Services Operations whose team supports multiple stakeholders in the Solutions & Services organization including customer engineering, consulting and education.
- As a member of this dynamic team, you will have the opportunity to play a key role in developing processes and analytics to drive key decision making within the Customer Engineering and Professional Services organizations while tackling challenging business problems and supporting change and innovation within the organization.
- This is a hybrid role based in our London office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.
- Providing operations, project and program management for internal Professional Services projects. Engage with our internal Professional Services leaders and users, identify their pain points and collaboratively solve for our “customers”.
- Owning and delivering regular reports and dashboards around Professional Services KPIs such as Bookings, Billings, Utilization, Revenue, Margin, Investment work, project profitability, burn down (actuals and scheduled).
- Leading the Professional Services revenue forecasting updates; managing the updates and working with the PS leaders to reconcile address questions.
- Partnering with Accounting and Finance on the month-end revenue reconciliation process for Professional Services to ensure alignment across Salesforce, Certinia and NetSuite.
- Managing Calendly booking sessions as new items are assigned via the Enhanced Coaching/Custom training Asana board; manage any necessary Calendly updates to support ad hoc coaching or education sessions to support the team.
- Assisting in managing our PSA system and process design to continuously identify areas of improvement for increased efficiency.
- Analyze operational data to identify business insights and opportunities for process improvement.
- Drive innovation, best practices and achievement of strategic objectives.
- Cultivate and leverage relationships with business stakeholders to influence, drive consensus, and resolve conflicts. Collaborate with Field Sales, Enablement, Product, Marketing, Sales Operations, Legal, Procurement, Finance and IT.
- 4+ Years working in Professional Services Operations, Field Operations or Customer Operations.
- 2+ years PS/Sales tool experience - Salesforce required; experience in PS platforms such as FinancialForce.
- Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment.
- Excellent analysis skills, strong business acumen, project management skills, organization, prioritization, clear communication, stakeholder management, and a passion for customer success.
- Demonstrated ability to influence management, teams and individuals across multiple functions within the organization.
- A bachelor’s degree or equivalent related working experience is required.
- This position is not eligible for visa sponsorship.
- Strong analytical thinker with interpersonal skills to influence, maintain strong relationships and collaborate at all levels.
- Consultative and a problem solver, demonstrating good judgment in obtaining solutions to make the programs and strategies successful.
- Able to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact.
- Known for your integrity, compassion, and as a trusted business partner. Curious and positive with a passion to learn, innovate and improve.
- Flexible and nimble with the ability to embrace and drive change in a fast paced environment.
- Capable of breaking down complex problems and proposing thoughtful recommendations.
- Within your first month, you will...have the lay of the land, met with the team, your business stakeholders and cross-functional partners, have participated in onboarding training to get a foundation of Collibra and our strategy, learn about Customer Engineering (CE) and Professional Services’s (PS) current programs and systems, and identify some initial problems you would like to solve.
- Within your third month, you will...examine and understand the full customer lifecycle at Collibra to drive continued results, begin to take ownership of reporting and analysis within our Solutions & Services Ops team, and help identify key strategic insights to improve our business.
- Within your sixth month, you will…have executed several new programs/processes to help achieve operational efficiency and effectiveness, have become a subject matter expert on critical CE/PS systems and processes, be an invaluable partner and resource to CE/PS leaders.
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.
We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.
With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.
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What We Do
Data has endless potential, if people can trust it. Collibra helps organizations turn data into a trusted asset that drives business value, innovation, and AI readiness. Our cloud-based data intelligence platform connects data, people, and processes across the enterprise so teams can find, understand, and use the right data with confidence. By uniting governance, quality, privacy, lineage, and catalog capabilities in one secure, scalable SaaS solution, Collibra gives companies a single source of truth and a foundation they can trust as they embrace AI. Today, Collibra powers possibility for many of the world’s most data-driven organizations, from global banks and healthcare leaders to public institutions and high-growth tech companies. We help them use data responsibly to make faster, smarter, and more ethical decisions while meeting the highest standards for compliance and innovation. What truly differentiates us is the way we work. Collibrians bring curiosity, clarity, and care to everything we do. We collaborate across functions and time zones as a global #OneCollibra team, solving complex challenges and delivering measurable impact for our customers. Founded in Brussels and headquartered in New York, with offices in Raleigh, London, Prague, and beyond, Collibra is a global company built on trust and connection. We work fast, communicate openly, and stay grounded in our mission to make data , and now AI, meaningful for everyone. Because at Collibra, trusted data isn’t the end goal — it’s where possibility begins.
Why Work With Us
Work here means showing up curious, clear, and ready to build with purpose. As data and AI reshape what’s possible, Collibrians bring clarity to complexity and care to how we work. The pace is fast and the work is meaningful— because every problem we solve powers possibility, as #OneCollibra.
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