We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Senior Sales Operations Analyst will perform a wide variety of performance and operational analysis for all Sales channels. This position will be responsible for designing, developing and implementing business applications, custom forms and associated dataflow processes, as well as agent performance and productivity reporting, call flow and various ad hoc reporting. The Senior Sales Operations Analyst will be working with various data sets utilizing advanced SQL queries to support custom analytics. The Senior Sales Operations Analyst will be responsible for the design, development, administration and maintenance of the automated reporting and data transformation processes as they relate to the creation of dashboards, distribution of the sales compliance and sales order status alerts, canceled and pending order alerts to the front-line representatives in an effort to maintain and retain sales orders. This position will also be responsible for administration of eBOSS suite, Sales Support Research Database, Side Tracker and Pulse TV Presentation/Raffle functionalities. The Senior Sales Operations Analyst will be responsible for mentoring lower level analysts to improve their technical and functional skills.This position requires interaction with various levels of management and senior management of Sales, Sales Operations Readiness & Support, Business Planning, Sales Commissions and Information Systems.
Responsibilities
- Develop automated processes to distribute key information or issues directly to our agents to immediate attention.
- Develop custom forms, databases and back-end processes to accommodate urgent business needs.
- Develop recommendations and solutions based on assessment and understanding of operating environments.
- Identify and develop appropriate metrics to properly manage the operation.
- Gather, classify and interpret data to provide insight into potential business issues.
- Develop recommendations and solutions based on assessment and understanding of operating environments.
- Determine critical processes and procedural changes and assess the impacts of these improvements on the overall operations.
- Define the requirements for new tools and ensure their efficiency beyond implementation.
- Identify and develop appropriate metrics to properly manage the operation.
- Participate in the development of new tools and processes along with the Product, Billing and Collections and IS groups.
- Maintain/administrate the Sales Knowledge Database infrastructure, eBOSS suite, Cisco reporting tools, Pulse TV, automated reporting, notification and data transformation processes.
- Mentor lower level analysts.
Qualifications
- Management Skills
- Project Management
- Understands own team's strategy and objectives
- Ability to work under pressure in fast paced environment
- Able to function self-sufficiently, but accepts guidance from peers and senior staff
- Solves moderately complicated problems requiring some independent thinking
- Serves as an individual contributor and team member
- Technical/Functional Competencies
- Minimum of five years experience in analytical role
- Must have proven analytical ability related to business processes and functions.
- Extensive experience in Process Design
- Knowledge of Cablevision's best practices and/or industry required
- Proficient knowledge of CableData, Remedy and/or other internal databases desired
- Proficient knowledge of Microsoft Word, Excel, PowerPoint, Visio, and Access required
- Proficient in HTML, Visual Basic, FTP, SQL
- Knowledge of Crystal, Seagate a plus
- Extensive experience in report development
- Key Experiences/Achievements
- Degree in Computer Science or 4 years directly related experience
- 5 years experience within cable television or related industry
- Proven ability to manage projects to completion
- Proven interdepartmental communication skills
- Developed improved processes and procedures
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
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What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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