Senior Sales Operations Analyst

Senior Sales Operations Analyst

Solink is a different kind of data analytics software company. We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today, we focus on loss prevention, and in the future, we see every department using video to make data-driven decisions: marketing, operations, and even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

The Senior Sales Operations Analyst is a critical role in scaling revenue growth at Solink. You will act as a Business Partner to one or more of Solink’s Senior Sales Leaders, analyzing their team’s data, providing insights and recommendations, and helping to make informed, strategic decisions. You will also ensure that the Sales teams have the processes and technology they need to deliver effective and efficient sales performance.

WHO YOU ARE:

• You have 3+ years experience in a high-growth B2B SaaS company.

• You have proven expertise in CRM management (preferably HubSpot) with workflows, automation, reports, dashboards, lists, data hierarchies, and importing data to update existing records.

• You have a high proficiency in Excel/Google Sheets (e.g., pivot tables, INDEX/MATCH, VLOOKUP, IF statements, filters).

• You have experience handling process changes with high consideration to change management.

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire.

• You are eligible to work in Canada.

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

• Establish and refine customer lifecycle management processes to ensure seamless hand-offs between Sales, Customer Success, and Renewals.

• Build and optimize workflows for renewal tracking, reducing churn risk and improving retention forecasting.

• Identify bottlenecks in current sales and operational workflows, implementing automation and process improvements where necessary.Leverage data to create more predictable outcomes by identifying opportunities to increase sales productivity and operational efficiency.

• Analyze forecasting data to identify risks before they materialize, and make proactive recommendations to Sales Leaders to adjust strategies.

• Present data in reports and dashboards that are easy to understand and inform decision-making.

• Recommend and implement process improvements to prevent errors and automate work wherever possible.

• Ensure the CRM (HubSpot) is set up to deliver smooth hand-offs from the Sales Team.

• Build reports and dashboards in clear, actionable formats for AEs and Sales Leadership.

• Act as a business partner to your main stakeholders, staying aligned on priorities, current processes, and future initiatives.

• Partner with leaders across Sales, Finance, Marketing, and Operations to ensure cross-functional alignment on projects.

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…

WHY WORK AT SOLINK?

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…

All that - PLUS we offer:

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance).

• Opportunities for growth based on merit, skill, and initiative.

• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration.

• A creative and innovative environment that mentors, supports, motivates, and inspires you to make an impact.

• Interesting and exciting assignments ranging in size, type, and complexity.

• An “open-door” policy where communication and brainstorming are encouraged.

• A really positive and fun environment working with an incredibly ENERGETIC team.

• Fully paid health/dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program).

• Monthly reimbursement toward a health and wellness program.

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo,” so-learns, sports teams, so-lunches, team builders, and much more).

• Please note: This role has the opportunity to operate in a hybrid or remote model.

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email peopleops@SolinkCorp.com.

HOW TO APPLY?

Please submit your cover letter and resume addressed to Chewbacca outlining why you would be the right fit for this position.