Senior Sales Operations Analyst

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

At Xero, the Sales Operations Team is the driving force behind the team's business performance. The Senior Sales Operations Analyst will be embedded in our collaborative US go to market team and is tasked with supporting the systems, tools and processes to enable our team to perform in the most effective way possible. The Sales Ops team generates data-driven insights designed to help the business identify opportunities and challenges and to assist decision making. Working closely with the Sales Operations Manager and the wider GTM Operations team, you will operationalize the delivery of the US strategy. The role will also support the drive to increase Marketing and Sales automation, data integrity, training and sales support.

What you’ll do

You will be responsible for the implementation of tools, processes and technologies core to our sales teams workflow, optimizing processes and improving the operational rhythm of the sales team. You’ll be the go-to for a range of inbound queries and will be key in the core areas of stakeholder management, CRM administration, sales forecasting, sales compensation and lead management. You will have a focus on continuous improvement and finding new ways to drive efficiency, especially using data.

Success looks like

• Proactive and accurate forecasting of sales metrics and KPI’s
• Managing internal systems at maximum efficiency and becoming a global leader in process
• Data accuracy in Salesforce and supporting management reporting
• Timely delivery of relevant and accurate data & insights meeting the needs of the GTM team
• Continuous adherence to Data Use and Governance processes and standards

What you’ll bring with you

• 5+ years of sales operations experience
• Proven record conducting data analysis and providing insights via excel/google sheets or other tools (BI, SQL)
• Experience supporting a sales team, SaaS business experience is a plus
• Extensive CRM system experience, Salesforce preferably
• Exposure to change management principles is a plus
• Demonstrated initiative and the ability to work autonomously and proactively
• Strong analytical skills and attention to detail 
• Enthusiasm for building strong relationships
• Proven ability to communicate and present effectively 
• Desire to make an impact by supporting diverse and inclusive teams

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.