Senior Sales Operations Analyst (IGT1 Lanka: Sitecore)

About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the client: Sitecore 

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the role: 

We are seeking a detail-oriented and analytical Senior Sales Operations Analyst to support Sitecore's sales team with standardized processes. This role will be responsible for ensuring smooth execution of sales operations, maintaining data accuracy, and driving efficiencies in sales processes. The ideal candidate will collaborate closely with internal teams to streamline operations, leverage AI-driven insights, and provide actionable recommendations.

Key Responsibilities:

(may include all or a subset of the following)

• Sales Process Support: Execute standard, sales operations tasks, ensuring consistency and efficiency in workflows.
• Data Management: Maintain and update CRM systems (e.g., Salesforce) to ensure accurate and up-to-date customer and sales data.
• Reporting & Analytics: Generate and analyse sales reports, dashboards, and key performance metrics to provide insights into business performance.
• AI Integration: Utilize AI-powered tools for data analysis, forecasting, and process automation to enhance operational efficiency.
• Quota & Compensation Management: Assist in tracking and reconciling sales quotas, incentives, and commission calculations.
• Deal Desk Support: Assist the deal desk team in reviewing pricing, discounting structures, and contract terms to ensure compliance with company policies and optimize deal profitability.
• Process Optimization: Identify inefficiencies and recommend improvements in sales operations workflows.
• Documentation & SOPs: Maintain clear documentation for sales processes and standard operating procedures (SOPs) to ensure process continuity and training support.
• Collaboration: Work closely with sales, finance, and marketing teams to ensure alignment and seamless operations.

Preferred Skills and Experience:

• Education: Bachelor’s degree in business administration, Finance, Marketing, or a related field.
• Experience: 3 - 4 years of experience in sales operations, sales support, or a related role.
• Experience with automation tools and process improvement methodologies (e.g., Six Sigma, Lean).
• Knowledge of ERP systems and sales forecasting tools.
• Prior experience in supporting sales teams in a multinational environment.
• Technical Skills: Proficiency in CRM platforms (e.g., Salesforce), Microsoft Excel (pivot tables, VLOOKUP, data analysis), and reporting tools (e.g., , Power BI).
• Analytical Mindset: Strong ability to analyse sales data and provide meaningful insights.
• AI & Automation: Experience with AI-driven analytics and automation tools to improve sales processes and data-driven decision-making.
• Attention to Detail: High level of accuracy in managing sales data and processes.
• Process-Oriented: Ability to follow and improve standardized, repeatable processes.
• Communication: Strong written and verbal communication skills to effectively collaborate with global teams.
• Self-Motivated: Ability to work independently, prioritize tasks, and meet deadlines in a remote working environment.

Why Join Us?

• Opportunity to work with a global sales operations team.
• Exposure to international markets and processes.
• Career growth and development in a structured, process-driven environment.
• Work in a dynamic, fast-paced industry with continuous learning opportunities.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid