The Senior Sales Operations Analyst plays a critical role in supporting the sales effectiveness, customer excellence, and commercial transformation within Greater China.
About You
This position partners closely with China Commercial leaders, Sales Operations, and Finance to standardise processes, enhance Salesforce adoption, and improve both business performance and customer experience.
This role reports to the Director, Commercial Operations APAC w,issuesho is based in Singapore.
About Us
Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier; continuously improving how we work; promoting a safe working environment; or making a difference in our local communities, we believe we can successfully grow our business and positively impact society
What You’ll Be Doing
- Demand consolidation with R&O incl. allocation and sales push communication
- Facilitate contracting and SAP/Jindie system maintenance, incl. bidding strategy, pricing proposal (ROI analysis), etc.
- Coordinate supply issues, quality issue, NPD project, damaged meetings, execute regular deck operations, audits, stock clearance, plant audit, etc.
- Facilitate internal sales meeting, prepare meeting materials and track follow-ups
- Coordinate both internal and distributor training
- Salesforce & Commercial Tools Leadership
- Act as the China Salesforce lead, driving adoption, governance, and compliance
- Managing, maintaining and training on SFDC
- Develop dashboards and reports to provide actionable business insights
- Partner with AP/Global Salesforce team to manage system enhancements, user support, and ongoing initiatives
- Customer Segmentation and RTM
- Partner with China commercial teams to execution of customer segmentation and develop a framework for and support regularly business review deck and data.
- Distribution RTM Support
- Process Optimization
- Drive and implement process standardization and best practices.
Location
· This role is based in Xuhui District, Shanghai Gumei Road
What You’ll have
- Bachelor’s degree or equivalent experience
- 5+ years of experience in a operational sales operation role, good business acumen & hands-on operation experience
- Must be number sensitive and able to work with big data
- Experience in Sales Operations / Commercial Excellence / CRM (Salesforce preferred)
- Excellent communication skills (both English & Mandarin)
- Proactive mindset with confidence to challenge and identify opportunities
- High level of ownership, adaptability, and customer-centric thinking
What We Can Offer
- Base salary + 13th month with Performance Bonus
- Comprehensive insurance coverage for you and your family
- Flexible benefits
- Hybrid working arrangement.
- Exposure to working for a multi-national organization.
- Opportunity to partner with various functional leaders globally.
- LinkedIn Learning
- Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
- Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
- Local volunteering opportunities (where applicable)
#LI-JL1
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
Skills Required
- Bachelor's degree or equivalent experience
- 5+ years experience in a sales operations or operational sales role
- Experience in Sales Operations, Commercial Excellence, or CRM
- Salesforce (SFDC) experience
- Experience with SAP/Jindie system maintenance
- Strong numerical and data analysis skills; able to work with big data
- Excellent communication skills in English and Mandarin
- Proactive mindset, high ownership, adaptability, and customer-centric thinking
What We Do
Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it’s by making food and drink healthier and tastier; continuously improving how we work; promoting a safe working environment; or making a difference to our local communities, we believe we can successfully grow our business and have a positive impact on society. What is it we do? Simply put, we make healthy food tastier and tasty food healthier. Our work is driven by consumer health needs and trends, governments desire to build and support healthy communities, and the need for affordable food and nutrition in many parts of the world. We deliver ingredients and solutions to meet all these needs. Our speciality sweeteners and fibres help reduce sugar and calories. Our fibres fortify food and improve digestive health. Our texturants and stabilising systems help extend shelf-life and make food manufacturing easier. Across the globe, we are transforming lives through the science of food. And we need talented and skilled people to help us on this journey
