Customer relationship management
• Proactively develops and creates customer relationships in his/her area of responsibility
• Accountable for developing KONE position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solving complaints with the rest of KONE team
• Documents the customer and contact information, maintains customer data
Sell
• Accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety
• Accountable for hand-over to installation, maintenance and/or engineering with complete and correct information
• Maintains full information of opportunities, tasks and visits.
• Timely and accurate reporting
• Supporting the finance function in money collection.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Proactively develop and create customer relationships
- Develop KONE position within customer base or market area
- Create and communicate leads and sales opportunities (including cross-selling)
- Ensure customer satisfaction and resolve complaints with team
- Document and maintain customer and contact information
- Achieve leads, opportunities, orders and contracts to meet sales budget and pricing targets
- Validate order contents align with negotiated terms, quality and safety
- Hand over orders to installation, maintenance and/or engineering with complete information
- Maintain full information of opportunities, tasks and visits
- Provide timely and accurate reporting
- Support finance function in money collection
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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