Senior Sales Exec Cust Success Mob-2

Posted 2 Days Ago
Be an Early Applicant
Dallas, TX, USA
In-Office
56K-117K Annually
Senior level
Internet of Things • Mobile • Retail
The Role
Telephone-based senior sales role focused on revenue retention and growth through renewals, upsells, and new contracts. Build and maintain client relationships, resolve escalations, assess customer needs, deliver consultative solutions across telecom and technology products, meet sales quotas and KPIs, mentor peers, and conduct market research to improve opportunities and satisfaction.
Summary Generated by Built In

Join AT&T’s Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community.


To drive revenue growth and retention by selling the organization’s products and services via telephone within designated market areas or assigned accounts.



What you’ll do

Typical tasks may include, but are not limited to, the following:

  • Revenue Retention and Growth: Drive revenue growth by retaining existing customers, achieving sales quotas, and upselling to create incremental new business.
  • Customer Relationship Management: Develop and maintain strong client relationships, manage account escalations, and ensure direct communication with key decision makers.
  • Sales Metrics and Performance: Successfully close sales deals, deliver on sales metrics, and secure renewal and new contracts to meet performance targets.
  • Customer Needs and Solutioning: Assess and understand customer needs to tailor solutions, leveraging a consultative approach to meet strategic business priorities and apply the latest technologies.
  • Market and Industry Knowledge: Conduct market research to stay informed on industry trends and identify key customer needs, utilizing this knowledge to enhance sales opportunities and improve customer satisfaction (Net Promoter Score - NPS).

What you’ll need

  • Bachelor’s degree (BS/BA) desired.
  • 2+ years of related sales experience.

What you’ll bring

  • A mid-level sales representative with solid grasp of sales principles, practices, products, and services.
  • Manages small to mid-sized sales and occasionally handles large complex sales. Works with moderate on-going supervision.
  • Responsible for a moderate quota or territory.
  • Utilizes company policies and exercises judgment to resolve customer issues or identify opportunities.
  • May lead presentations and mentor less experienced peers.

Supervisor:

No


Our Senior Inside Cust Success 2 WL earns between $55,900 - $83,900 + commissions with a total target compensation of $88,900 - $116,900. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage  
  • 401(k) plan  
  • Tuition reimbursement program  
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
  • Paid Parental Leave  
  • Paid Caregiver Leave  
  • Additional sick leave beyond what state and local law require may be available but is unprotected  
  • Adoption Reimbursement  
  • Disability Benefits (short term and long term)  
  • Life and Accidental Death Insurance  
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
  • Employee Assistance Programs (EAP)  
  • Extensive employee wellness programs  
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
  •  AT&T internet (and fiber where available) and AT&T phone

Ready to join our sales team? Apply today

Our Senior Inside Cust Success 2 Mob jobs earn between $55,900.00 - $83,900.00 + commission $33,000 . Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:


  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$55,900.00 - $83,900.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Skills Required

  • 2+ years of related sales experience
  • Bachelor's degree (BS/BA)
  • Solid grasp of sales principles, practices, products, and services
  • Proven ability to retain customers, meet quotas, and upsell
  • Customer relationship management and escalation handling experience
  • Consultative selling and solution assessment skills

AT&T Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AT&T and has not been reviewed or approved by AT&T.

  • Healthcare Strength Health coverage spans medical, dental, vision, and mental health services, plus a personal healthcare team, wellness apps, and supplemental options such as fertility care, cancer support, doula services, and wigs for chemotherapy. These comprehensive offerings are portrayed as supporting a wide range of employee needs.
  • Leave & Time Off Breadth Paid time off includes vacation, holidays, sick days, caregiver time, parental leave, and adoption assistance, with some roles reaching about 23 days of PTO after several years. Community volunteer days and flexible time off options add further support for work-life balance.
  • Wellbeing & Lifestyle Benefits Employees receive sizable service discounts like 50% off most wireless plans and broadband, along with savings on travel, event tickets, and insurance. Additional workplace perks such as hybrid work models and relocation assistance contribute to overall value.

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The Company
HQ: Dallas, TX
150,000 Employees

What We Do

Bring us your biggest career aspirations. Share your boldest dreams. This is a moment to get energized. Through 5G and Fiber, AT&T provides connectivity that leads to smarter homes, safter communities, higher quality health care and more life-changing innovations. With AT&T, Connecting Changes Everything.

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