Senior Sales Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

We are looking to hire two Senior Sales Engineers:

• One will cover US Service Provider accounts based mainly in the Pacific Northwest Region
• One will cover US Service Provider accounts based mainly in the Great Lakes Region

JOB DESCRIPTION

Customer facing Senior Sales Engineering position focused on specific Service Provider & CLEC accounts. Requires a strong knowledge of Ciena’s product line, including optical, Ethernet, IP, and XGS-PON technologies. The ability to lead technical assignments, including customer meetings, RFX strategy, written proposals, network designs, product configuration engineering and sales quote generation. Must be able to lead solution discussions and build close consultative relationships with the customer towards developing a solution design that best suits the customer’s needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work as part of a sales team to develop and execute customer engagement plans
• Consult with potential and current customers on application of Ciena products for next generation architectures
• Complete complex network designs for customer application of Ciena networking products
• Extensive use of Ciena Network design and modeling tools
• Prepare quotations and assist in proposal preparation for Ciena products
• Provide product and technical expertise to support Sales efforts of Ciena products
• Prepare and deliver complex design and applications presentations
• Analyze and evaluate the customer’s technical requirements, propose network architecture solutions, and respond to RFI/ RFPs and other customer requests
• Interface with sales group and product management/marketing to develop and/or propose product enhancements to meet customer requirements
• 20 - 30% travel required for internal and customer facing meetings

PREFERRED SKILLS AND CHARACTERISTICS

• Ability to develop customer relationships and work well with customers
• Ability to understand customer needs and use technical expertise to develop custom solutions
• Ability to work well within a team
• Excellent verbal and written communications skills
• Excellent presentation skills
• Technical knowledge in data networking including understanding of L3 IP Routing, L2 Ethernet Switching and other data networking protocols
• Technical knowledge of fiber optic transmission systems including OTN, DWDM, coherent, and ROADM technologies
• Understanding of access technologies, specifically passive optical networks (PON)
• Basic understanding of telecommunication networks, network management, & SDN (MDSO / NFV)
• Experience with generation of quotes, proposals, and bill of materials
• Ability to prioritize, organize, and operate with minimal supervision
• Excellent attention to detail and the ability to follow through to resolve problems
• Motivated technical individual that desires to work on application of advanced IP, Ethernet, and Optical architectures
• Proficiency in leading technical sales activities

• Proficient in use of network design and modeling tools
• Knowledge of Ciena products and solutions, including their features, benefits, and applications
• Ability to manipulate large data sets and perform analysis in Excel
• Hands on experience commissioning and operating Ciena products

REQUIRED EXPERIENCE

• Technical Degree; BSEE or relevant experience. Relevant certifications (CCNA, OC-P, etc.) are a plus
• Telecommunication industry experience
• Prior experience as a contributor on a sales account team

Compensation and Benefits

The annual total target compensation pay range for this position is 144,000 - $230,000 USD. This includes both base and incentive compensation. (For Sales roles that are TTC in the Salary Range Tool)

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.