Senior Sales Engineer

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

As a Senior Sales Engineer on the team, you’ll fill a key role in ensuring our prospects and customers have a high quality experience. Sales Engineers at Gong are not your typical SEs who give demos day in and day out. We are strategic resources deployed to solve complex use cases when no one else can. Think of us as superheroes called into action when needed!

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate product expert
• Thoroughly understand all aspects of the Gong platform in order to explain the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our Gong technology
• Assist prospects and customers with Business Assessment (POCs, Pilots)
• Craft content to show customers how to leverage Gong for specific use cases
• Solution complex business and technical requirements and explain them in simple terms
• Assist with RFPs and questionnaires in the context of sales cycles
• Help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
• Contribute reusable assets to the Sales Engineering team and the company at-large
• Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies

QUALIFICATIONS 

• 4-6  years of customer facing experience in a sales engineering (pre-sales) role or combination of sales engineering and other relevant work experience.
• A passion to serve the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering
  
• Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems.
• Experience with data flows, AI/ML concepts, analytics, databases, APIs/webhooks, or JSON
• Understanding of security and privacy pertaining to SaaS systems
  
• Excellent verbal and written communication skills
• Strong interpersonal and teamwork skills
• Passion for technology and problem solving; able to make the complex sound simple
• Industry knowledge of our key markets (technology, business services and financing, staffing & recruiting) is a plus

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.