Worker Sub-Type:
Regular
Job Description:
Position Summary
The Technical Solutions Manager serves as the strategic bridge between customers, Customer Success, Product, and Engineering. This role is responsible for driving successful technical adoption, solution design, implementation guidance, and ongoing optimization of products and services. The Technical Solutions Manager combines strong technical expertise with customer-facing consulting skills to deliver business outcomes, resolve complex challenges, and build trusted customer relationships.
Key Responsibilities
- Act as the primary technical advisor for assigned customers throughout the customer lifecycle.
- Understand customer business objectives, technical environments, and integration requirements.
- Design and recommend scalable solutions that align with customer needs and best practices.
- Lead technical discovery sessions, architecture reviews, and solution workshops.
- Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
- Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
- Troubleshoot complex technical issues and coordinate resolution across internal teams.
- Translate business requirements into technical solutions and actionable plans.
- Identify opportunities for optimization, automation, and increased product utilization.
Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
- 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or a related role.
- Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
- Experience managing customer-facing technical projects and stakeholder relationships.
- Excellent problem-solving, communication, and presentation skills.
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Scheduled Weekly Hours:
40
Compensation Hiring Base Pay Range:
$150,400 – $211,500
Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of anticipated base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.
Bonus:
The BlackBerry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards BlackBerry’s sales success. SIP payments are based on an employee’s sales performance against quarterly or full-year quotas for the fiscal year.
Benefits:
The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.
Disclosure of Position Status:
This job posting is part of a general recruitment effort without a guaranteed position
Disclosure of Artificial Intelligence:
We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
- 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or a related role.
- Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
- Experience managing customer-facing technical projects and stakeholder relationships.
- Excellent problem-solving, communication, and presentation skills.
What We Do
BlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises and governments around the world. The company secures more than 500M endpoints including 195M+ cars on the road today. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity, safety and data privacy solutions, and is a leader in the areas of endpoint security, endpoint management, encryption, and embedded systems. BlackBerry’s vision is clear - to secure a connected future you can trust.
