Senior Sales Engineer - Remote

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

About Feedonomics

Ever wonder how products appear on Amazon or how Google knows what’s in stock nearby? That’s Feedonomics behind the scenes.

As a BigCommerce brand, Feedonomics is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide. We manage everything from onboarding to ongoing feed optimization, enabling our clients to scale faster with less effort.

Since 2014, Feedonomics has earned a strong reputation for our full-service model, people-first culture, and powerful technology—all rooted in a commitment to excellence.

The Senior Sales Engineer plays an integral part in the sales cycle and is responsible for assisting the Sales Organization with technical questions presenting our platform and establishing confidence in Feedonomics technology. To accomplish this, the Senior Sales Engineer must be able to identify and understand a prospect or client’s technical business requirements and whether those can be solved by Feedonomics. The Senior Sales Engineer will have an active role in scoping & escalations. 

What You'll Do: 

• Escalation point for RFP/RFIs, Vendor Assessments, Security Questionnaires, and all applicable documents.

• Participate in all stages of the midmarket, strategic sales, and enterprise business development lifecycle, including: 

  • Provide technical input on discovery calls 

  • Give in-depth demonstrations of the Feedonomics platform

  • Prepare and showcase custom demos or data setups

• Responsible for managing customer escalations

• Project manager and present custom demonstrations

• Review technical details with final decision-makers at the end of the sales cycle

• Collaborate cross-functionally to ensure that newly released features are understood and continue to strengthen our value proposition

• Document all customer questions to ensure immediate follow-up on all outstanding issues

• Creating internal and external technical documentation surrounding the Sales Engineering process and communicating technical requirements to operation teams

• Put together training on new features and products we support for the Sales Engineer team (and potentially the Sales team)

• Travel as needed to conferences or client meetings

• Understand competitive positioning and be effective in differentiating Feedonomics

• Participate in all team activities (weekly all sales meetings, sales cafe, sales dojo, sales engineering meeting, sales summits, etc)

• Escalation for Sales Engineer - Tier 1&2 

Who You Are:

• 5+ years of experience in a client-facing technical role (Sales engineering, technical account management etc) 

• Experience working in an ecommerce and technical environment supporting high volume, transactional applications, and data transformation/exchange

• Proficient in adapting to new software tools and environments

• Understanding of advertising channels, marketplaces and web stores such as Amazon, eBay, Magento, Shopify, etc.

• Technical working knowledge of API integrations 

• Master Communicator - You possess strong verbal, presentation, written, listening, and organizational skills 

• Problem Solver - You’re adept at using critical thinking to assess and solution for prospects with low to moderate levels of sophistication and complexity

• Effective Prioritizer - You effectively manage your workload and prioritize activities

• Driven - You are energetic, self-starting, and have a sense of urgency and passion for winning

• Thoughtful - You anticipate where potential issues are and plan your approach accordingly

• Collaborative - You  collaborate readily and easily and are able to motivate multiple groups toward accomplishing a task

• Solution-Oriented - Ability to identify and creatively solve complex problems, including matters related to systems and sales processes.

• Analytical - High degree of business acumen 

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities. 

(Pay Transparency Range: $120,000.00 - $210,000.00)

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Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.