MISSION:
As a Senior Sales Engineer (f/m/d)* at Parloa, your mission is to drive revenue by proving the value of our products and solutions to prospects. Working closely with clients throughout the sales process and beyond, you will understand their needs, design solutions, and ensure a seamless customer journey. Your role involves collaboration with the sales team, contributing to customer qualification, educating clients about Parloa’s solutions and AI, and leading Proof of Concepts to demonstrate the practical value to specific customers in their environments.
IN THIS ROLE YOU WILL:
- Be responsible for the full spectrum of the technical sales process, from identifying customer pain to proving solutions.
- Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory.
- Develop territory plans, participate in sales calls, lead technical deep dives, and conduct Proof of Value sessions with customer technical teams.
- Contribute to improving internal processes, documentation, and ways of working.
- Advocate for customer needs to influence product roadmap discussions.
- Collaborate with DACH Sales Engineering Team, DACH Enterprise Account Executives, DACH Sales Leadership, product management, customer success, and sales enablement.
- Attend external events, team meetings, and annual events.
WHAT YOU BRING TO THE TABLE:
- 5+ years of experience as a Sales Engineer, preferably at a SaaS vendor.
- Deep experience with enterprise technology.
- Experience in contact center or VOIP/Telephony.
- Experience with integrating and maintaining REST APIs
- Experience with sales processes and market dynamics.
- Fluent in English.
- Confident presentation and communication skills.
- Ability to work under pressure and solve problems.
NICE TO HAVE:
- Experience working at a channel partner.
- Experience managing both client relationships and partnership relationships
- Experience working at fast pace startups to help build scalable processes
- Familiarity with sales tools such as SFDC.
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of +33 nationalities with flat hierarchies and collaborative company culture
- Hybrid work / remote environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office for two weeks a year
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, 28 vacation days and workation opportunities
- Leverage exclusive offers with our corporate benefits portal, giving you access to compelling deals from leading brands.
- Regular team events, game nights, and other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Executive interview
Salary Range
$145,000—$189,000 USD
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Top Skills
What We Do
We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2018 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build the most comprehensive solution in this sector for enabling every company in the world to have better conversations with their customers. We pursue this vision with the highest standards of technical engineering and combine it with innovative leadership and a strong commitment of every team member to reimagine the future of customer communication.
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