Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:We are currently seeking a Senior Enablement Programs Operations Specialist to join our Revenue Enablement team in Toronto, Vancouver, or Calgary.
What your team doesThe Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We run a center of excellence operating model, manage the intake and operating rhythm that protects high-impact work, and partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to turn product launches into field-ready execution. We are a team that runs on structure, data, and a genuine commitment to helping people do their best work.
Who you areYou are an operations-minded program manager who brings order to competing priorities. You know how to build the systems that let a team prioritize and protect the work that matters, and you are energized by turning a reactive, request-driven function into a predictable operating model. You communicate clearly with stakeholders across functions, you are data-informed, and you take real ownership of the cadence that keeps programs moving. When everyone is pulling in a different direction, you are the person who builds the structure that holds.
What you’ll work on- Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48-hour service standard
- Own the operating rhythm and program calendar so launch-critical work gets the protected capacity it needs
- Coordinate product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre-launch prep through launch week
- Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches
- Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity
- Support monetization, offers, and partnership programs with the same coordination discipline
- Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped
- Produce the cross-segment program health view that leadership uses to see what enablement is working on and why
- Use generative AI to accelerate project planning, status synthesis, and reporting
- Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected
- Other duties as required
- 4+ years of experience in program or project management, revenue or enablement operations, or a PMO function
- Proven ability to run intake and prioritization across many stakeholders
- Experience coordinating cross-functional product launches or go-to-market programs
- Experience building OKR tracking and reporting infrastructure
- Strong systems thinking and standard operating procedure development
- Strong project management skills with the ability to prioritize and move multiple workstreams forward simultaneously
- Excellent written and verbal communication skills
- Experience in a SaaS or technology company
- Experience standing up an intake or operating system for a team
- Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting
- Familiarity with Seismic, Gong, Salesforce, or similar enablement and CRM platforms
- Experience in launch operations or go-to-market operations
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range* for this role is $108,400 to $127,500 to $146,600 USD. There are a separate set of salary bands for other regions based on local currency.*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.
Skills Required
- 4+ years of experience in enablement systems, revenue operations, or learning technology administration
- Hands-on experience administering platforms such as LetterAI, Seismic, Seismic Learning, Gong, or Consensus
- Experience with AI-enabled enablement tools and configuring certification or role-play workflows
- Experience managing content governance frameworks, including tagging taxonomy, naming conventions, and information architecture
- Strong analytical skills with experience building recurring reports and dashboards on engagement, adoption, and performance metrics
- Experience developing governance frameworks or standard operating procedures for technology tools
- Strong project management and organizational skills
- Excellent written and verbal communication and stakeholder management skills
- Experience in a SaaS or technology company
- LetterAI, Seismic, Gong, or other relevant platform certifications
- Experience standing up or migrating to a new enablement platform
- Familiarity with Salesforce or other CRM platforms
- Experience building dashboards or reporting views in Salesforce, Tableau, or similar tools
Clio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clio and has not been reviewed or approved by Clio.
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Fair & Transparent Compensation — Public salary bands on job postings and a regional pay‑transparency report signal clear ranges and equity review practices. Pay‑range transparency is described as global, with internal ranges shared company‑wide.
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Healthcare Strength — Health, dental, and vision coverage are emphasized, with U.S. healthcare called out as strong and Canada‑based employees receiving a dedicated counseling benefit. Wellness programming and an Employee and Family Assistance Program complement core medical coverage.
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Leave & Time Off Breadth — Flexible paid time off with a stated four‑week minimum and paid volunteering time are part of the standard package. Parental leave is offered for birthing and non‑birthing parents.
Clio Insights
What We Do
Clio is the undisputed leader in cloud-based legal technology offering practice management, CRM and client intake software. Clio enables lawyers to be more client-centered and has earned the most 5 star reviews, the approval of over 65 bar associations and law societies around the world, and a global customers base of 150,000. Clio enables law firms to deliver better client experiences through cloud-based practice management, CRM and client intake software. Clio was the first to bring cloud-based legal practice management software to market, and has been leading the industry since 2008 with the first client-centered suite of cloud-based law firm solutions, the Legal Trends Report, and the Clio Cloud Conference, which is now the most widely attended legal tech conference in the industry. Clio is more than software. Clio is the only provider truly invested in the success of you and your clients. Clio’s team of client and firm success specialists combine their expertise on the Legal Trends Report, with their knowledge of Clio’s leading cloud-based legal practice management, CRM and client intake software to help lawyers run results-driven law firms using real time insights. Founded in Vancouver, Canada, Clio employs over 500 staff across five global offices and has been named one of Canada’s Best Managed Companies, a Deloitte Fast 50 company, and one of Canada’s Most Admired Corporate Cultures.
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