We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.
At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
Why You Will Love this Job:
The Senior Sales Coordinator is responsible for processing Residential Generator orders in SAP for a specific list of Area Manager.
This includes entering, managing, and analyzing data to ensure order accuracy through order fulfillment. Prioritize multiple tasks to respond to phone calls, emails, and order processing within the established SLAs. Provide professional, reliable, and efficient support to both internal and external partners throughout the order flow cycle. Share best practices and act as the SME to assist the current team with any process knowledge gaps. Coordinate weekly reviews with the credit department to ensure all orders on B block for 10+ days are reviewed and released or the customer credit risk rating updated.
This is a remote position, open to candidates across the US in CST time zone.
Specific Responsibilities:
Quickly and accurately process incoming orders in SAP.
Ensure orders have the correct prices, discounts, current products, and customer specific delivery requirements.
Resolve invoice issues such as credit requests and customer deductions promptly.
Respond to and action order changes, expedites and order status requests as requested by dealers/retailers.
Work with internal partners (Sales, Credit, Pricing, Logistics) to investigate and action any roadblocks to ensure orders flow through from entry to shipment without delay.
May receive assignments as a member of the Customer Service Operations Team for specific projects.
Handle all customer emails and phone calls for an assigned territory in a timely and professional manner.
Maximize shipments dropped to the delivery pool for processing.
Access/update order information within customer portals.
Lead weekly credit delivery block reviews with the Credit team
Act as the SME for any order flow related processes
Reports to Manager – Customer Service Operations
Frequent contact with all levels of personnel in Residential Generator Sales.
Frequent contact with Corporate Credit Department personnel.
Frequent contact with Residential Service and Warranty Department personnel.
Daily contact with channel partner personnel.
Requirements:
An associate degree or bachelor’s degree preferred OR 2-3 years' experience in a similar role
Proficient in Microsoft Office products, MS Mail, Excel, Word, and Access.
SAP experience processing customer orders is required.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Important Notice: This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [email protected]. Rehlko is an equal opportunity/affirmative action employer.
Our Values
Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day
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What We Do
Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life.
Formerly, for more than 100 years as Kohler Energy, our teams have excelled, reliably meeting today’s energy needs while planning for tomorrow’s. Now, with a new name and increased focus, we are giving our customers more control over where energy is sourced and where it goes, from industrial applications to your own backyard. Our solutions give people the resilience they need to keep building a brighter future, together.
At Rehlko, we innovate relentlessly because we know we don’t just offer energy solutions – we are creating an energy resilient world for a better future.
We provide worldwide solutions thanks to our regional locations in NA, EMEA, LATAM, APAC, and India.
Learn more about our products:
Power Systems North America: https://www.powersystems.rehlko.com
Power Systems EMEA: https://www.powersystems.rehlko.com/emea
Engines: https://www.engines.rehlko.com
Rehlko’s affiliated brands include Kohler Home Energy, Kohler Uninterruptible Power, Curtis Instruments, and Clarke Energy.
