The Senior Sales Consultant at Mercedes-Benz is responsible for delivering an exceptional luxury customer experience while achieving individual and team sales targets. This role demands a consultative approach to selling, in-depth product knowledge, and a passion for the Mercedes-Benz brand. The Senior Sales Consultant will act as a trusted advisor, guiding customers through the entire purchase journey — from initial consultation to vehicle delivery and after-sales follow-up.
Responsibilities:- Achieve and exceed monthly and quarterly sales targets in both new and certified pre-owned vehicles.
- Effectively manage the full sales cycle from lead generation and customer qualification to closing the sale.
- Promote and utilize financial services, trade-in programs, and value-added products to support deal closure.
- Deliver a premium, personalized customer experience aligned with the Mercedes-Benz brand values.
- Conduct needs analysis to recommend appropriate models and configurations tailored to each customer.
- Manage test drives, product demonstrations, and showroom walk-arounds professionally and confidently.
- Maintain up-to-date knowledge of the entire Mercedes-Benz model range, including features, specifications, technologies, and pricing.
- Serve as a brand ambassador, confidently representing the image, culture, and standards of Mercedes-Benz at all touchpoints.
- Ensure accurate and timely updates of customer data and activities on the CRM system.
- Follow up on leads generated from showroom traffic, digital channels, events, and referrals.
- Build and nurture a loyal customer base through effective relationship management and follow-up.
- Coordinate with Product Experts, Finance Advisors, and Delivery Teams to ensure seamless customer handover.
- Support junior sales team members through guidance, mentorship, and knowledge sharing.
Requirements
- Bachelor’s degree in business administration, Marketing, or a related field.
- Minimum of 4-6 years of experience in automotive sales, preferably in premium or luxury brands.
- Strong communication, negotiation, and interpersonal skills.
- Proven track record in achieving sales targets and delivering exceptional customer service.
- Fluent in Arabic and English (spoken and written).
- Proficient in Microsoft Office.
- Professional appearance and behavior.
Skills Required
- Bachelor's degree in business administration, marketing, or a related field
- 2-4 years of experience in automotive sales, preferably with premium or luxury brands
- Strong communication, negotiation, and interpersonal skills
- Proven track record of achieving sales targets and delivering exceptional customer service
- Fluency in spoken and written Arabic and English
- Proficiency in Microsoft Office
- Professional appearance and behavior
What We Do
Abou Ghaly Motors (AGM) is an Egyptian automotive and mobility group founded in 1980. It represents and distributes major vehicle brands, including Mercedes-Benz, Geely and Subaru, while providing automotive sales, preowned-car trading, after-sales maintenance, repairs, spare parts, vehicle rentals, insurance and related financing. Its customer-first mission is to deliver integrated, technology-enabled mobility solutions and high-quality service for individuals and corporations across Egypt.
