Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission.
SENIOR SALES ASSOCIATE POSITION DESCRIPTION:
Position Title: Senior Sales Associate (Sales Forced)
Reports To: Store Leader
Classification: Full-Time /Non-Exempt/Hourly
SENIOR SALES ASSOCIATE POSITION OVERVIEW:
The Senior Sales Associate serves as a Sales focused sales leader, responsible for driving personal sales while ensuring execution of daily store operations, compliance, and safety standards. This role acts as a key support to Store Leadership by owning opening/closing routines, operational processes, and in-store execution while delivering a best-in-class customer experience.
SENIOR SALES ASSOCIATE JOB DESCRIPTION:
Sales & Customer Experience:
- Deliver exceptional customer service aligned with Range USA standards
- Review KPIs and coach team to expectations from this data
- Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions)
- Build customer relationships and increase basket size through product knowledge and recommendations
Operations Execution:
- Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation
- Produce and maintain daily operational documents (store metrics, huddle notes, schedules)
- Support inventory flow, merchandising, and ad set execution to maintain visual standards
- Maintain overall store cleanliness and organization
Safety & Compliance:
- Ensure strict adherence to all firearm safety protocols for customers and staff
- Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks
- Safeguard confidential information and ensure all processes meet regulatory standards
- Ensure range readiness, safety, and cleanliness always
- Validate and escalate if needed parts requirements to ASL
SENIOR SALES ASSOCIATE DESIRED SKILLS & EXPERIENCE:
Possess the following core values:
Curious
Passionate
Do It Right
Service
- High School Diploma or equivalent required
- 1–2 years of retail sales or customer service experience (specialty retail preferred)
- Strong attention to detail with the ability to follow complex compliance procedures
- Ability to handle confidential information with integrity
- Flexible availability, including nights, weekends, and holidays
- Strong communication skills and customer-first mindset
EMPLOYEE BENEFITS:
Medical, Dental, Vision Health Insurance
Free Elite Membership (Unlimited Shooting)
Industry Leading Online and Store Discounts
Free Classes
Ability to Utilize Manufacturer Programs
No firearm experience needed: We Offer Paid Training
SENIOR SALES ASSOCIATE PHYSICAL DEMANDS:
- Extended periods of standing
- Ability to lift and/or push up to 50 lbs. regularly
- Ability to work at heights up to 10 feet
NOTE: This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed.
Skills Required
- High School Diploma or equivalent
- 1-2 years of retail sales or customer service experience
- Specialty retail experience
- Strong attention to detail with ability to follow complex compliance procedures
- Ability to handle confidential information with integrity
- Flexible availability including nights, weekends, and holidays
- Strong communication skills and customer-first mindset
- Ability to lift and/or push up to 50 lbs regularly
- Ability to work at heights up to 10 feet
- No firearm experience needed; paid training provided
What We Do
Range USA is a leading operator of indoor shooting ranges and a firearm retailer in the United States. The company provides safe, modern facilities for firearm enthusiasts of all experience levels, offering gun range memberships, a wide variety of name-brand handguns, rifles, and ammunition for sale, as well as professional firearms training and education services.
