The Role
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
Due to the rapid expansion of our business across SEA, we are seeking a Senior Risk Analyst/Risk Lead to help us strengthen the risk function specifically for the new and growing markets. In this role, you will be responsible for developing and implementing risk strategies, conducting fraud investigations, and coordinating with the Functional Office.
If you are interested in applying for this position, you should have a relevant educational background and several years of experience in risk management, fraud investigations, and anti-fraud compliance. Strong analytical skills, familiarity with data analysis tools, and the ability to work with large datasets are also important. Additionally, effective communication and teamwork skills are necessary for this role. Fluency in English is required, and fluency in Cantonese or Mandarin is essential for working with the Functional Department.
What you’ll do
- Coordinate with the Malaysia Anti-Fraud Team and the Functional Office to develop risk strategies and conduct fraud investigations.
- Collaborate with the Functional Office to implement anti-fraud measures and controls specific for all SEA markets
- Implement an Operational Risk framework, monitoring risk metrics for SEA, and developing market-specific risk controls.
- Lead and drive standardization, automation, and consolidation through process improvement initiatives across SEA.
- Identify and track Key Risk Indicators to support strategy testing environments and daily operations across SEA.
- Ensure effective disaster recovery for fraud incidents for all SEA markets.
- Create strategies to detect and enforce risk policies for all SEA markets.
- Review strategies with regional and local operations for SEA markets and the Functional Office to ensure appropriate thresholds are set.
- Develop ad-hoc strategies to detect and mitigate monetary losses for the SEA markets.
What we seek
- Proficient in SQL
- Proven track record of applying analytical/statistical methods to solve real-world problems using data
- Mandarin speakers are preferred as this role will be working closely with Hong Kong and China counterparts.
- Organized and self-motivated individual, comfortable operating within ambiguity
- Strong communication skills required to operate across multiple departments and stakeholders
- Desire to continually learn, adapt and work in a fun, fast-paced environment
What you’ll need
- Bachelor's degree or higher, with a preference for those with working experience in Trust & Safety/Risk Management.
- 4+ years of experience in Risk, Trust & Safety, Fraud investigations, and Anti-fraud compliance/management.
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
