Marqeta is looking for a Senior KYC Risk Analyst to join our Risk Operations Team. You will be responsible for managing day to day activities related to consumer and business KYC for Marqeta’s card programs. You will help other team members in resolving conflicts, issues or complex scenarios.
We work Flexible First. This role can be performed remotely anywhere within the Greater Toronto Area, Ontario or Vancouver Metropolitan Area, British Columbia, Canada. We’d love for you to join us!
What You’ll Do
- Independently resolve problems that require in depth investigation and/or research
- Conduct follow-up research on CIP/KYC issues
- Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction
- Coordinates with Issuing Banks to ensure that Marqeta is compliant with their requirements for CIP/KYC; performs required CIP/KYC audits in compliance with bank requirements
- Practice using sound decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout the review.
- Identify process and/or system improvement initiatives and resolution in order to re-engineer and streamline workflow.
- Maintains a current understanding of and complies with Marqeta and Issuing Bank procedures and policies, including regulatory compliance issues related to BSA procedures and policies, GLBA, Dispute Resolution and Safeguarding Customer Information.
What We’re Looking For:
- 5+ years related experience (including minimum 1 year experience with KYC processes in Europe)
- Proven ability to develop and implement efficient and effective business and consumer CIP/KYC processes
- Demonstrated ability to achieve results through cross-functional, virtual teams
- Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules
- Superior communication skills (interpersonal, verbal, presentation written, email)
- Skilled in G-Suite, Snowflake, SQL and Looker or similar technologies
- Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently
- Undergraduate level degree in STEM or business, finance or economics
- Card payment issuance, processor, program manager experience
- Knowledge of basic regulatory and compliance requirements in card payments space
Your Manager
- Robyn Applon - Lead, KYC Risk Analyst
Recruiter For This Role
- Agata Wojciechowska
Typical Process
- Application submission
- Recruiter phone call
- Case Study
- Hiring manager video call
- Virtual “Onsite” consisting of 3, 45 min calls
- Offer!
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 62,800-78,500.
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.
Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.
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What We Do
Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions, and manage payment operations in real-time. We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta is certified as a 2021-2022 Fortune Great Place to Work, highlighting our company culture and open and collaborative work environment. We power possibilities for our customers and each other by bringing the brightest talent together to do the best work of our lives.
Why Work With Us
Marqeta strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.
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