Revenue Operations Analyst

Opiniion is a resident experience tool that partners with property management to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!

POSITION OVERVIEW:

As our Revenue Operations Analyst, you’ll help drive results across the systems and processes that keep revenue moving. You’ll support both Revenue Operations and Deal Desk work by turning data into clean pipelines, sharp reporting, and smarter processes that help the sales team perform. You’ll also help deals move cleanly from quote to signature to billing, ensuring accurate pricing, strong system alignment, and dependable handoffs across teams. This role partners closely with Sales, Systems, Finance, Accounting, and CX to improve how revenue flows through the business.

RESPONSIBILITIES:

• Improve sales and handoff processes by mapping current workflows, identifying friction points, and building cleaner processes, automations, and playbooks in HubSpot.
• Generate quotes, order forms, and contracts for new business and renewals with accurate pricing, terms, and product configuration.
• Manage customer subscriptions, including upgrades, downgrades, add-ons, renewals, and cancellations, while keeping CRM and billing records aligned.
• Support the quote-to-cash process by maintaining clean handoffs from closed-won through billing and finance, including order accuracy, effective dates, and system sync.
• Maintain high standards for pipeline and CRM data hygiene by standardizing deal, contact, and company records, enforcing required fields and stage definitions, deduplicating data, and setting up validation processes.
• Partner with sales leadership to build and maintain enablement materials such as process documentation, CRM how-tos, playbooks, and training resources.
• Help onboard and upskill sales reps on tools, systems, and process expectations.
• Collaborate closely with sales reps as primary partners to support active deals and provide reliable reporting and pipeline visibility.
• Work with the RevOps team, Business Systems, Accounting, CX, and executive leadership to improve reporting, pricing, approvals, subscriptions, and revenue workflows.

QUALIFICATIONS:

• 1–2 years of experience in Revenue Operations, Deal Desk, or a related analytical role preferred.
• Experience building reports, working in spreadsheets, and maintaining data quality across systems.
• Familiarity with CRM workflows and revenue processes; HubSpot experience is preferred.
• Strong attention to detail and a bias toward clean data and repeatable process.
• Clear written and verbal communication skills, with the ability to bring forward recommendations leadership can act on.
• Self-starter mentality with the ability to take ownership and thrive in a fast-moving, results-driven environment.
• Systems-oriented thinking, including understanding where data lives, how it flows, and where it can break.
• Ability to work independently, move projects forward, and proactively identify next steps.
• Curiosity, coachability, and a willingness to learn deeply and ask thoughtful questions.
• Collaborative approach and comfort working cross-functionally across Sales, CX, Accounting, Systems, Finance, and leadership teams.
• Direct, constructive problem-solving style with a focus on surfacing issues and bringing solutions.

OPINIION’S CULTURE: 

At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! We work hard together, and we have a lot of fun doing it. We are a team that believes in real autonomy: you own your area, solve problems, and move fast enough to actually see the change you make. The people here are invested in each other just as much as they’re invested in the work, and that combination is what makes this place different. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.

• Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
• 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
• Pre-tax Health Savings Accounts (HSA).
• Paid Parental Leave for all new parents (including adoption or foster care).
• Unlimited Time Off policies. 
• 10 Paid Holidays annually.
• Monthly Wellness Reimbursement benefit.

*Note that the above benefits are available only to full-time employees of Opiniion*

Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and  pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.