VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love – whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations. For more information, please visit www.vantiva.com and follow us on LinkedIn and Twitter.
Job DescriptionVantiva is seeking an experienced Senior logistic recovery Manager to lead and structure our global after-sales operations. You will oversee three key challenges:
- Logistics recovery operation, engineering tools, Purchasing and Sales Administrators.
Your mission is to implement and execute the company’s after-sales strategy, ensure customer satisfaction, and drive operational and financial performance across the service organization.
Key Responsibilities
- Ensure effective deployment of the company’s global after-sales strategy
- Oversee warranty compliance and ensure obligations to customers are met efficiently
- Investigate and resolve issues related to customers, suppliers, and after-sales operations
- Collaborate cross-functionally with Quality, Finance, and Sales teams to support tenders, control after-sales costs, and enhance product quality
- Develop and manage after-sales revenue opportunities
Operational Duties
- Act as the main point of contact for all after-sales strategy matters with internal and external stakeholders
- Identify needs for new partners, services, tools, repair capabilities; coordinate execution across teams; and monitor project progress
- Establish service contracts, maintain and update operational procedures, and ensure proper execution of after-sales agreements with clients and suppliers
- Oversee daily purchasing operations globally; track performance; provide pricing, reporting, and implement actions to meet revenue and margin targets
- Representing the after-sales organization in client and supplier meetings, presenting results and driving continuous improvement initiatives
- Lead a team Objective and performance results
- Master’s degree in engineering or Supplier Operations Management
- 10–15 years of proven experience in team leadership and cross-functional project management, Solid background in engineering, customer/supplier support, and operational excellence
- Comfortable working in a multicultural, international environment with multidisciplinary teams
- Strong communication, organizational, and analytical skills
- English read, written and spoken
Our most important asset is our People
Vantiva’s success greatly relies on our people’s energy, motivation, and talent.
We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.
We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.
If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.
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What We Do
VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love – whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations.
