Senior Revenue Operations Analyst

The Company

At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.

Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.

Eligibility to Apply

Nylas operates as a virtually distributed organization, embracing remote work as part of our core identity. While we offer the flexibility of a remote-first culture, our business operations are registered in specific states across the United States. We encourage applicants who are permanent residents of Denver, Colorado; Bay Area, California; New York City, New York to apply.

The Team

We are a collaborative, analytical, and performance-driven Finance & Revenue Operations team focused on enabling smart growth and operational efficiency at Nylas. Our mission is to drive strategic decision-making through accurate forecasting, rigorous data analysis, and scalable systems.

As part of the broader Finance organization, Revenue Operations plays a critical role in shaping go-to-market strategy, optimizing processes, and ensuring data integrity across the entire revenue lifecycle. We are trusted partners to Sales, Customer Success, Marketing, and Product, helping translate insights into action and aligning execution with company objectives.

Our team includes a dedicated systems administrator, and this role will report directly to the Director of FP&A. We value intellectual curiosity, cross-functional collaboration, and a strong sense of ownership, challenging each other to think critically and grow both personally and professionally.

The Role

We are looking for a Senior Revenue Operations Analyst to join our Finance & Revenue Operations team. This is a strategic and hands-on role responsible for improving how revenue flows through the business by driving operational efficiency, enhancing data accuracy, and aligning cross-functional teams. You’ll work closely with Sales, Marketing, Customer Success, and Product, with regular exposure to Executive Leadership. Reporting to the Director of FP&A and managing our systems administrator, you will lead initiatives that optimize pipeline forecasting, sales processes, compensation design, and system automation—bringing clarity, scale, and insight to our go-to-market operations.

What You’ll Do

• Design and implement a unified lead lifecycle in our CRM, integrating product usage data with sales activities

• Establish and enforce data governance standards to ensure accuracy across the revenue funnel

• Build and maintain automation workflows that reduce manual effort and improve GTM team productivity

• Create and manage dashboards and reports that provide real-time visibility into pipeline health and sales performance

• Partner cross-functionally with Product, Marketing, and Sales to optimize lead routing, opportunity management, and handoff processes

• Own and administer key GTM systems (e.g., Salesforce, marketing automation, sales engagement, revenue intelligence tools)

• Conduct routine audits of CRM and funnel data, addressing quality issues proactively

• Provide training and enablement on tools, processes, and best practices for revenue teams

• Collaborate with Finance on revenue forecasting, pipeline analysis, and revenue recognition workflows

What You Must Bring

• 4+ years of experience in Revenue Operations, Sales Operations, or similar roles within high-growth B2B SaaS environments

• Proven track record of building and scaling GTM systems and processes (Salesforce expertise required)

• Experience using AI tools to streamline and automate operational tasks

• Strong analytical skills with the ability to forecast pipeline, analyze funnel performance, and identify growth levers

• Strategic mindset with a bias toward action: Being comfortable rolling up your sleeves to execute

• Excellent communication and cross-functional collaboration skills

• High degree of ownership, adaptability, and a desire to thrive in a high-pressure, fast-paced startup environment

Interview Process

• Round 1: 30 minute Google Meet discussion with the Head of FP&A: Shane Tjin.

• Round 2: Take home assignment to be followed by a 60-minute Google Meet discussion with the Head of FP&A: Shane Tjin.

• Round 3: 45 minute Google Meet discussion with a Nylas Sales Leader.

• Round 4: Two - Four (2-4) 45 minute Google Meet interviews with various team members (max 4 hours).

During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the "what," "why," and "how" behind your contributions.

Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.

Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.