At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
The Senior Revenue Accountant is a critical role within the Accounting department, ensuring the accuracy and integrity of Talkdesk's revenue recognition process as a high-growth cloud-based technology company. This position owns key aspects of the revenue cycle, ensuring compliance with US GAAP and specifically ASC 606 - Revenue from Contracts with Customers. The role directly contributes to the organization's growth by providing reliable financial data, supporting strategic decision-making, and maintaining strong internal controls over a complex and evolving area of accounting. A successful candidate will be instrumental in the ongoing analysis and implementation of the revenue standard.
Duties and Responsibilities:
- Participate in the month-end accounting close process, including taking ownership of deferred revenue and revenue reconciliations, updating roll-forwards, preparing journal entries, and analyzing revenue-related fluctuation analysis of the company’s balance sheet and income statement.
- Perform contract reviews, interpret complex contract arrangements, prepare technical memos, and ensure that revenue and deferred revenue are accurately recorded under GAAP.
- Research accounting guidance and assist with writing technical memos to support revenue recognition conclusions.
- Assist with Standalone Selling Price (SSP) analysis under ASC 606.
- Support process improvement and automation initiatives, such as working closely with the Financial Systems team to automate manual work and improve the way our financial systems are used.
- Liaise with external auditors to support audits related to revenue accounting.
- Participate in ad-hoc revenue, order-to-cash, and accounting projects and needs.
Qualifications:
- Bachelor’s degree in Accounting, Finance, or a similar degree required.
- At least 4 years of US GAAP accounting and revenue recognition experience.
- Combined work experience in a Big 4 Accounting firm and industry is a strong plus.
- CPA license a strong plus.
- Familiarity with revenue accounting for the software, technology, or SaaS industry is mandatory.
- Must have specific experience or in-depth knowledge of ASC 606 (Revenue from Contracts with Customers), including the five-step model, treatment of costs to obtain and fulfill a contract, and the determination of Standalone Selling Price (SSP).
- Proven ability to succeed in a fast-paced and constantly changing environment.
- Excellent time and self-management skills, ability to prioritize, and multitask to meet deadlines.
- Strong ability to work collaboratively across various cross-functional teams.
- Advanced Excel skills (if statement, vLookup, pivot tables, etc.).
- Experience with Netsuite, Blackline, and Salesforce (SFDC) is a plus.
THE PAY TRANSPARENCY INFORMATION BELOW IS ONLY APPLICABLE TO ROLES WITHIN THE UNITED STATES:
Pay Range (Base Pay): $89,100 - $133,700
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 12/02/2025.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Talkdesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Talkdesk and has not been reviewed or approved by Talkdesk.
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Leave & Time Off Breadth — Time off is described as generous, with unlimited PTO, paid sick days, and dedicated volunteer time available. Vacation allowances of at least three weeks and an 'unlimited time off' approach are offered, provided work responsibilities are met.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision for employees and dependents, alongside disability and life insurance. Coverage depth is highlighted as a core strength within the package.
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Flexible Benefits — Flexibility is emphasized through a remote-work program and work-from-home options. Compensation elements and perks such as commuter benefits and fitness stipends provide configurable support for different needs.
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What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
