We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Retention & Success Specialist who will be responsible for executing Customer Marketing retention and adoption programs within a defined lifecycle framework, ensuring consistent delivery across onboarding, adoption, retention, renewal-adjacent moments, and operational communications. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:As a Senior Retention & Success Specialist, your key area of responsibility will be lifecycle program execution, operational and support communications delivery, coordination with automation and content partners, and ensuring continuity and quality across global customer touchpoints. You will need to work closely with the Marketing Automation Lead, Content teams, GCS, Support, and Product teams.
To be successful in this role, you will be an organized, execution-oriented professional with a customer-first mindset and the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong written communication and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
How you'll make an impact:- Execute retention, adoption, and success lifecycle programs as defined by Customer Marketing strategy.
- Deliver onboarding, value-realisation, and renewal-adjacent communications in partnership with Marketing Automation and Content teams.
- Execute operational and support-related customer communications, ensuring accuracy, timeliness, and customer clarity.
- Coordinate with the Marketing Automation Lead to operationalize lifecycle journeys and ensure smooth handoff between strategy and system execution.
- Support execution of Voice of Customer and survey programs, including deployment, tracking, and coordination of follow-up actions.
- Monitor program delivery and flag risks, gaps, or opportunities for improvement to the Retention & Success Lead.
- Maintain documentation, calendars, and execution readiness for retention and success initiatives, particularly during periods of change (e.g. migrations, platform updates).
- Collaborate with GCS, Support, and Product teams as required to ensure lifecycle execution aligns to customer realities.
- 5-8 years experience in customer marketing, lifecycle marketing, customer communications, or a related field.
- Demonstrated ability to deliver multi-touch lifecycle programs with attention to detail and operational discipline.
- Comfort working within automated systems and collaborating with automation specialists, even if not configuring tools directly.
- Ability to manage multiple concurrent initiatives and execute reliably under time pressure.
- Strong written communication skills with a customer-first mindset.
- Organised, execution-oriented, and comfortable working within defined strategy and guardrails.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.
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What We Do
Welcome to Geotab, the #1 commercial telematics company in the world. Geotab is a place where passion, creativity and innovation align. We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotab is the world’s leading connected vehicle company for fleets, providing open platform fleet management solutions to businesses of all sizes. Geotab’s intuitive, full-featured solutions are used by over 40,000 customers around the world to help them better manage their drivers and vehicles. With Geotab devices found in over 2 million vehicles, the company processes over 30 billion data points each day to provide insight into productivity, safety, fuel efficiency and more. Geotab’s employees are essential to our success! We strive to put our employees first and are constantly seeking ways to improve workplace culture. Maintaining our unique culture is vital - after all, staff that enjoy their work environment are motivated to reach their full potential. Employee growth and development has long been the basis of our philosophy, as staff are encouraged to carve their own path within the expanding organization. Challenging the status quo and seeking creative ideas is what we do best.
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